Series of issues with my Sonic
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hmae37
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Researching I found some complaint reports that sounded very much like mine on the nhtsa's safecar.gov website for 2012 sonics. They are getting the same results I am, it's normal, or fixed this or this, which doesn't fix it at all. One complainants submission sounded like my almost t-bone wreck/then almost into pole. the other sounds worse then mine but has the same characteristics. These 2 complaints were within the last 2 months, around the same mileage and time frame as mine. This is insanity. Ugh. Check it out and let me know what you think....
ThatTmoGuy
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Link?
hmae37
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hmae37
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update...kinda: after half the day went by, i told my hubby to call the dealer and find out what was going on, i still had no idea why i had a loaner, if they were workin on my car, and so on. the service manager told him that they wanted him to drive the loaner and see how it felt and if it felt better than mine, he told em it did drive better than mine, also that he was pissed, he also did not feel safe himself or for me and the kids being in the car, either. He told him he did not know what to tell him, they are not seeing any defects to warrant a replacement...again.... they would drive it off and on and see if anything happens. This all makes sense to me now after talking with GM today too, she said it sounded like they are doing a vehicle comparison. Which doesn't make sense, i thought possibly that he was trying to get me into this loaner so I looked up the VIN and it seems it a buyback, so why do a vehicle comparison of a defective car with another defective car? The loaner drives much better than mine, it idles rough in d at a stop only, as soon as you let off the brake the idle smooths right out. It's weird but that's it. it takes longer to shift so its overall driving is ok, no power loss bog down while trying to accelerate, does no sort of adjusting the drive load while driving it that i notice and i have been watching it. here's my thought, there is something mechanically wrong/defective/broken/loose with my car, the computer is no picking up any codes at all with these issues. I believe that is the true defect in this car, it's throwing codes so whatever is wrong with it is being left un repaired and progressively getting worse. of coarse as the tech to nicely said to my face that the computer will ALWAYS throw a code if there is a problem, so if there is no code, there's nothing wrong with it. They have recreated all my issues and said they notice this, no code, it's normal. Prime example, the rattle- never any code-blatantly obvious-fix was the camshaft actuators. no codes for that ever. it was something mechanical not computerized. tell me if im way off base here guys k?!? So GM was great, i love my district rep, she's awesome. I told her i feel like dealer is screwing us both, by not trying to fix it, i no longer feel safe in that car, i spent 30 mins on the phone with her crying to the point where i couldn't breathe. I have never not wanted to be in a new car in my life, including the loaner, so dealer that they have to rely on is saying its fine, thus tarnishing gm rep, and leaving me with a vehicle i undoubtedly believe will kill or seriously injure my family. I look at my car and I love it to pieces, i then think about driving in it and my stomach turns, literally. she asked if i wanted to try and keep repairing it, i said no, they wont fix it since there's no codes, they see no defect, so in all the wait and watch I may not be so blessed as to only have a major close call, I had my car back less than 3 hrs when that near fatal accident happened, after it supposedly being fixed. I told her I wanted it replaced and not traded in but replaced. I told her what the dealer said about the trade assist program, which is me "trading in" in my car, getting a lower value, paying msrp on a new vehicle created a heavy heavy neg equity, that is total bs to put on any consumer! She said that wasn't right, and she was going to do everything she could to get me out of the car. I feel like im being railroaded by the dealer, they say its normal, not telling her that they are recreating these issues like they're telling me they are, they were willing to go to gm tech assist for the rattle but not for the other stuff, it makes no sense, there was never any code for the rattle but they did it then, why not now. they say because there is no code, total contradiction. with her only having what they report to gm as normal and what i am saying its hard for them to tell them to fix it, in the meantime i am literally being forced by them to drive a vehicle i feel is a eventual death trap, i feel trapped by them. i still cant understand why they wont help me, there is so much history and proof that they see the issue, they have contradicted themselves, gone above codes at their convenience. she said that it sometimes dealers will do things that are not on behalf of gm but on their own behalf, which is unfair to me. i told her about the other complaints on the safercar.gov site. she will look into it. now i feel like all i have is her in my corner but its like when your a kid, you wanna talk to mom but you're mad at dad or hes mad at you and ya don't wanna go near him to even hang around mom, lol weird analogy i know. thanks guys, keep ya posted........ cross your fingers for me, please.....
Chevrolet Customer Care
New member
Hi Hmae,
Glad you are working closely with the GM District Specialist trying to resolve. Hope there is some light at the end of the tunnel for you and your family and it all turns out fine. I will watch for your updates.
Vanessa
GM Customer Service
hmae37
Site Supporter
Thank you Vanessa. I sure hope there is too. There's a proven defect in all of these issues I've had so hopefully Shanette can get things rolling. I truly just wish it were something I could undoubtedly count on happening. Waiting in limbo is eating me up, just to see if it'll happen or not. Fingers crossed.
hmae37
Site Supporter
Well I think after my first cold start this morning, my car is literally going to die. I did the remote start and it took a good 4-5 seconds for it to turn over while trying to start. Once it started the engine sounded like a very old pick up. If anyone remembers the old 80's and even 70's pick ups when you would start them in the morning you would have to sit in the truck and hold on the gas so it wouldn't idle so low it would die, it did exactly that but didn't die, instead it visibly from the outside of the car shook my front to back, you could actually see the wheels moving back and forth. the idle smoothed out after about 20 seconds and sounded rough like it has been. This is terrible. I was going to go to the store but now I don't even want to drive it. Anyone in springfield mo wanna hook me up with a ride?!? Ugh....
hmae37
Site Supporter
It's not throwing any codes, which is what I think the defect it is with the car. Whatever is mechanically wrong with this car the computer is not reporting any codes. Even with the knocking noise they recreated and were stumped over there was never any code. The knock is gone but now it runs worse. Now from the dealer and GM I am stuck in this car......
ThatTmoGuy
New member
Basically they sold her a turd and won't wipe up the mess.