I stpped at Verizon this morning they couldn't help me. Then I went to the Chevy dealer and they paired my phone but it would not work on the steering wheel. He paired his phone to the bluetooth and it worked through the steering wheel so I went back to Verizon and Efron took a look at it and deleted some things and upgraded some other things. I went back to my car and I made a phone call and it picked up on the steering wheel. I don't know what the hell was wrong with that but it's fixed and I'm happy. P