Endless Nightmare

[Thranz]

Yeah its me again.

I take my car in for oil change, Transmission flush Friday @ Capitol Chevrolet. I get the car back later that day.
Take my car to work Saturday afternoon. (Los Gatos to Fremont)

As i was pulling into work i notice this white smoke coming into my cab from the vents, then from the hood when the vehicle stopped.

I open the hood to find oil covering the top of the motor, exhaust, just everywhere on top.

Checked the oil to see if i just burnt my motor up. Come to find the actually oil level is about say 5-10% above the FULL mark and actually on the "shank" of the dipstick.

At work I called the Capitol Chevrolet Dealership and the "lady" told me that I needed to drive it back to San Jose. At that point I don't think it would be good for my heath and we'll being to drive a car with oil covering a hot motor and fumes inside.

So after a night of working 6 am rolled around with no answer from GM customer Care. I had the car towed from my work to the dealership with MY AAA card.

I do not see them getting all the oil out of every vent of my vehicle. Let alone the smell that is now impregnated into the plastic vents.

What about the damage to the engine that is unseen? Rings, seals, the list is endless. The motor is not meant to be pressurized like that.

I've done nothing but keep this car in pristine service shape for my job, which is why i bought the car in the first place.

They have now had the vehicle for 1 week. They have not notified me or contacted me in any way.

First of this was a very unfortunate event , but the way that they are handling this matter is almost childish. I cannot believe that they would leave me in the dark like this.

http://i.imgur.com/pOy05vO.jpg

My motor, in all its glory, before giving it to the dealership

Gave me a rental on Monday.

Suggestions, Tips, and prayers are welcomed.

 

[laborsmith]

You may need a rering job. Usually oil just climbs up the dip stick and then out but this looks like the overfill was so great that oil forced itself past the rings.

Laborsmith

 

[NewZJ]

One of the most popular steps in changing the oil is to drain the old stuff out. It must have been a busy day

 

[Natesriv]

Simple rules to follow (but sometimes hard to do)

1: Keep your cool, don't go ballistic and cuss/threaten. If it gets too "hot" walk away, do not give them the upper hand. Polite, courteous and professional (that's a tough one for me too!!!)
2: Keep all documents, take photos, get names and times you spoke with ANYONE related to the car problem
3: Go up the chain of command, that dealership has an owner and he/she is the boss.
4: Once you get the car back don't sign anything until you drive it, preferably with the shop foreman. If it's not right leave it. That's what warranties are for! If they accuse you of abuse of the car ask them for any proof or evidence.
5: Use the loaner as your own car, treat it nice and get used to it, a new engine is a long term prospect (by the posts on here in that nature (clutches, trannies, etc..))
6: Make all your car payments like normal, pay any insurance and what not... it's their responsibility to fix your car, so you make it hard for them to have any out on you!

Good luck!!!

 

[medguy29]

Times like this I wish I could just change my own oil again (live in apartment now, miss garage/driveway)

 

[Breezybro]

If the dealership is very uncooperative, call gm, they can be very good about helping you out.. but I recommend not calling until then, unless the dealership you go to is crazy about the gm survey.

 

[sonic_braaappp]

Times like this I wish I could just change my own oil again (live in apartment now, miss garage/driveway)

Lol I change mine in the parking lot at my apartment complex xD just always pour the old oil in the new jugs once drain and refill is done

 

[Chevrolet Customer Care]

Yeah its me again.

I take my car in for oil change, Transmission flush Friday @ Capitol Chevrolet. I get the car back later that day.
Take my car to work Saturday afternoon. (Los Gatos to Fremont)

As i was pulling into work i notice this white smoke coming into my cab from the vents, then from the hood when the vehicle stopped.

I open the hood to find oil covering the top of the motor, exhaust, just everywhere on top.

Checked the oil to see if i just burnt my motor up. Come to find the actually oil level is about say 5-10% above the FULL mark and actually on the "shank" of the dipstick.

At work I called the Capitol Chevrolet Dealership and the "lady" told me that I needed to drive it back to San Jose. At that point I don't think it would be good for my heath and we'll being to drive a car with oil covering a hot motor and fumes inside.

So after a night of working 6 am rolled around with no answer from GM customer Care. I had the car towed from my work to the dealership with MY AAA card.

I do not see them getting all the oil out of every vent of my vehicle. Let alone the smell that is now impregnated into the plastic vents.

What about the damage to the engine that is unseen? Rings, seals, the list is endless. The motor is not meant to be pressurized like that.

I've done nothing but keep this car in pristine service shape for my job, which is why i bought the car in the first place.

They have now had the vehicle for 1 week. They have not notified me or contacted me in any way.

First of this was a very unfortunate event , but the way that they are handling this matter is almost childish. I cannot believe that they would leave me in the dark like this.

http://i.imgur.com/pOy05vO.jpg

My motor, in all its glory, before giving it to the dealership

Gave me a rental on Monday.

Suggestions, Tips, and prayers are welcomed.

Hey there,

We truly apologize for this and we would be happy to look into your case further, and inform the agent of the no contact with the dealership. We understand how frustrating this may seem, and would be more than happy to help the best way possible. Feel free to send me a private message with your VIN, and case number. Looking forward to your response, and updates.

Patsy G
Chevrolet Customer Care

 

[ChicksHateMe]

Sorry to hear what you're going through. I've had my share of dealer/Chevy issues too.

I loved my Sonic until Salvadore Chevy got a hold of it. I had my brakes go on me on the highway, and they were the closest dealer. It took 3 attempts to get it right, and there were many signs of carelessness after each visit.

I then got a water leak into passenger side. I decided to give them another shot. BAD IDEA!. They again took 3 tries and never got the problem fixed. Again, the car came back with more damage than it should have. After all this, I started to hear about their reputation.

Sorry, but Customer care didn't help me at all.

What did help was FINALLY going to another dealer that real people actually recommended. They took care of my issue first try, so I am back to loving my Sonic again. But the thought of having to deal with Chevy again, in any way, worries me.

Maybe consider talking, then taking the car another dealer that's close enough? A GOOD dealer made all the difference to me.

 

[Thranz]

They now had the car for TWO WEEKS. No word from the dealership, GM or the Service manager that i personally handed my car to. This is beyond unprofessional. I'm going to the dealership tomorrow to see why they haven't contacted me.

 

[Sneakerfix]

They now had the car for TWO WEEKS. No word from the dealership, GM or the Service manager that i personally handed my car to. This is beyond unprofessional. I'm going to the dealership tomorrow to see why they haven't contacted me.

Just give the service director a call first before going down there and explain to him or her what's going on and have your RO number handy