BringGo Master Thread

[Macehammer]

Can someone sticky a list of cooperating Dealers, by State?

GA:

Team Chevrolet - Alpharetta, GA

NY:

Robert Green Chevrolet, Rock Hill, NY

PA:

Hondru - Elizabethtown, PA
Sutliff - Harrisburg, PA

 

[rodslinger]

rodslinger, no I'm not rooted..

Check this out. XDA-Developers.com is a great source of info.

How to Root the Samsung Galaxy S III – XDA Developer TV – xda-developers

 

[Chevrolet Customer Care]

Contacted my dealer for the update last week and got an appointment for yesterday evening. After an hour and a half in the waiting room, the service rep came in and asked me how I had heard about the update ... she said that the technician was asking, because it was "only made availabe about a week ago and shouldn't have been public, yet." I told her about the post on the Chevy website and she returned to the service area. About 10 minutes later, she came back and told me that they wouldn't be able to do the update - that the technician had spent all this time researching it and, after he had downloaded it, thought it seemed "fishy" (probably because of the extensive instruction list). So he asked the service manager what he should do and the service mangager told him not to install it, because it was not a mandatory update ... and to tell me that an official update would not be available until the fall.
The service rep apologized that I had waited so long for nothing and said she would have the car washed and bring it around soon. 25 minutes later, she came back, saying the car was ready for me. She apologized again and then instructed me not to bring it back in for a MyLink update until I had received an official recall/update notice (which she again said wouldn't be available until fall). :sadbanana:
Not a happy Monday evening for this Sonic RS owner ...

Steve,

We would like to look further into your situation. Please contact us privately with your contact information, VIN and the involved dealership. We look forward to hearing from you.

Thank you,
Caron - Chevrolet Customer Service
(Assisting Vanessa)

 

[Chevrolet Customer Care]

Am I the only one to notice the deafening quiet coming from the folks at Chevrolet Customer Service?

As has been pointed out, Chevy has promoted BringGo in advertising and in its own web site - perhaps they should have expended some of that effort promoting BringGo to its dealers.

I am starting to think I will be as much a fan of BringGo as I am of OnStar.

Some of the teething problems I can understand but what I find most unacceptable is the Chevy dealer response - clearly some of their dealers do not see any income coming their way deriving from this feature so have no interest in it. A bit short sighted of them I would say.



Laborsmith

I apologize if you're still having issues with getting the update. Please PM us with your VIN#, name, situation, dealership, contact information, and vehicle mileage. Your information will be forwarded to help resolve the problem. Thank you.

Matt,

GM Customer Assistance

 

[Chevrolet Customer Care]

I have a idea
How about anyone who has had the update done successfully list the dealer name address and phone number. If chevy won't help us. We can help each other. Besides isn't that what a forum is for. I already found a dealer in MD who will do it for me no problem but that's a bit of a hike.

Please PM us if you have an issue in getting this updated. We can do a dealer locate to see if one close is aware of the update. Feel free to contact us but please include your VIN#, name, situation, contact information, dealership, and mileage. Regards.

Matt,

GM Customer Assistance

 

[Chevrolet Customer Care]

I heard back from BringGo support again this morning. I had asked them for a refund of the .99, and even in my email it had the issues and steps I went with with iTunes/Apple. They said they would refund my money after I sent them my google account information.

They don't even know which way is up......

I apologize for the inconvenience this issue has caused you. Please PM with your VIN, name, contact information, situation, dealership, and mileage. We will forward your information in getting this resolved. Regards.

Matt,

GM Customer Assistance

 

[Chevrolet Customer Care]

Just went to my dealer for my BringGo MyLink update today, which was completed in about an hour and a half without any huge problems, thankfully. There are noteworthy changes in the UI to my radio, and it starts up much more quickly when the car is turned on, but that's not for this thread!

I haven't been able to attempt to use the BringGo software with the MyLink in my car yet, because the map downloads in the app keep failing every time the various WiFi networks that I've tried to get it on hiccup. The registration process for the app was also very convoluted, involving getting the app, trying to sign in in the app, having an email mailed to me, going to a webpage to log in, then going back to the app to log in and download the maps.

I have to say, I am shocked at the apparent low quality of the BringGo software. I am unaccustomed to dealing with iPhone apps that work so poorly, and there are obvious grammatical errors in the text displayed in the app! Are the people who wrote BringGo native English speakers? If not, they should probably have hired one to make sure that their app was correct!

I apologize if you're still experiencing issues with the BringGo system after the update. Please PM with your VIN#, name, situation, dealership, contact information, situation, and mileage. Thank you.

Matt,

GM Customer Assistance

 

[rodslinger]

Team Chevrolet in Alpharetta, GA - They know it and can do it. In and out in about an hour.

 

[Chevrolet Customer Care]

well was at the dealer for almost 3 hours.. but everything went good. mylink was updated. and I played with bringGo for a few minutes and had it on for the way home. works great for me.. Does give voice commands also.. I have a samsung galaxy note 2.. I am happy with it. Will probably buy after free time..

Please let us know if you any further issues regarding the application. PM us with your VIN#, name, situation, dealership, contact information, and mileage. I hope all is going well.

Matt,

GM Customer Assistance

 

[Chevrolet Customer Care]

I haven't seen anyone in my area on the forum, but just in case here's my dealer's info. My mylink was successfully updated last week at Ben Mynatt Chevrolet in Concord, NC

Hey Vanessa, I know you pass on complaints to dealers so they can improve. How about passing on a thumbs up? Ben Mynatt has been awesome in every way. The salesman kept me up to date on the status of my order, the finance department got me a great interest rate, the parts department has been friendly and helpful, the service area knew the mylink update was coming soon and easily found it when I told them the bringgo update was out. They have been fabulous, and I told them that. It would be nice for them to hear it from GM.

We would be happy to pass this information along. Please PM with your VIN#, situation, contact information, name, and dealership. Thank you for posting.

Matt,

GM Customer Assistance

 

[Chevrolet Customer Care]

I down loaded the 99 cent app from the google play store on my droid bionic phone without issue. I used wifi as they suggested and did the whole process on the phone. I did not have to use the computer at all.
It took a little over an hour to down load all the maps i wanted but it depends on how many states you want. ...that part is separate anyway....... my appointment at the
chevy dealer is saturday.

Key1.

Please keep us posted on the issue. I hope it's resolved satisfactorily for you. Please PM us with your VIN#, name, situation, contact information, dealership, and mileage if you have any issues. Regards.

Matt,

GM Customer Assistance

 

[Chevrolet Customer Care]

Anyone on Central PA, call Sutliff Chevrolet and schedule an appointment for the Mylink update. Maybe get an oil change too, spent a few $.

That's where I had my update done. It worked, took a few hours, but it was done.

We have been handling this the wrong way.

Instead of bitching about the crappy service at certain dealers, lets start posting the dealers who WILL do the update. This will push more business to the GOOD dealers.

The rest can go to hell.

Please keep us posted on you any issues. Feel free to PM but please include your VIN#, name, situation, dealership, contact information, and mileage. Regards.

Matt,

GM Customer Assistance

 

[Chevrolet Customer Care]

Hondru in Elizabethtown also did it for free although they initially wanted to charge me. They've been super cool (bought the car there) and explained why they needed to charge. I showed the website and youtube site where Chevy says get the update free and they accepted that.

Keep us posted on the issue. Feel free to contact us but please include your VIN#, name, dealership, situation, contact information, and mileage. I hope all is going well.

Matt,

GM Customer Service

 

[Eranthe]

Matt, I'm starting to feel like this may be a boilerplate response.

 

[Blue hedgehog]

Please PM us if you have an issue in getting this updated. We can do a dealer locate to see if one close is aware of the update. Feel free to contact us but please include your VIN#, name, situation, contact information, dealership, and mileage. Regards.

Matt,

GM Customer Assistance

Matt
I am still waiting for Vanessa to get back to me on this subject. She has all of my info. In the last pm she sent she said age would get back to me tomorrow. It's now 3 days since she was supposed to get back to me. I'm begining to think this is a standard response when someone complains about something "Let us know your contact info and the dealer involved and we will look into it" I am a huge fan of all GM products I wouldn't have believed half of this if someone told me. Now I'm begining to think I've been standing behind the wrong company and telling all friends and family to buy GM. By the way infotainment support has been a much bigger help. They actualy called all the dealers on long island for my and talked to the service managers to find out if they are aware of the update, have the software, and the equipment to load the software. Though they could only find 1 dealer near me who thinks they can do it. But now I have to check with family members to see if someone can bring my car to them and loan me their car for the day. This shouldn't have taken my entire vacation to get done. Let alone go beond my vacation.

 

[ThatTmoGuy]

Keep us posted on the issue. Feel free to contact us but please include your VIN#, name, dealership, situation, contact information, and mileage. I hope all is going well.

Matt,

GM Customer Service

I think you may want to learn about the multi-quote button...

 

[laborsmith]

I apologize if you're still having issues with getting the update. Please PM us with your VIN#, name, situation, dealership, contact information, and vehicle mileage. Your information will be forwarded to help resolve the problem. Thank you.

Matt,

GM Customer Assistance

I must have been unclear. I will try to get the update when I get a cell phone that is both MyLink and BringGo compatible. My point in the post you referenced is that even though Sonic MyLink is designed to make enhanced use of certain smartphones and also that Chevy has included this possibility in their print, internet, and televised advertising materials, somehow many Chevy dealers were overlooked when the memo was distributed.

My OnStar experiences are what make me wary about BringGo. OnStar and I have not had a mutually satisfying experience and my experiences are such that I can not imagine any situation that would prompt a change in my attitude toward OnStar.

I personally do not expect a problem with the dealer required update. Where I have experienced a problem is selecting a phone, a carrier and a plan. I have trouble accepting how difficult this is but this is not a Chevy problem, it is my problem and I fully expect I will successfully figure it out.

To close, thanks for your concern and your offer to assist.


Laborsmith

 

[key1cc]

Please keep us posted on the issue. I hope it's resolved satisfactorily for you. Please PM us with your VIN#, name, situation, contact information, dealership, and mileage if you have any issues. Regards.

Matt,

GM Customer Assistance

What issue? I didn't say anything about an issue. My post was positive so far. Your response suggest you did not even read it.....like it's an automated computer response or something...

Key1

 

[Macehammer]

I added "good dealers" to my post above...

 

[Chevrolet Customer Care]

Matt
I am still waiting for Vanessa to get back to me on this subject. She has all of my info. In the last pm she sent she said age would get back to me tomorrow. It's now 3 days since she was supposed to get back to me. I'm begining to think this is a standard response when someone complains about something "Let us know your contact info and the dealer involved and we will look into it" I am a huge fan of all GM products I wouldn't have believed half of this if someone told me. Now I'm begining to think I've been standing behind the wrong company and telling all friends and family to buy GM. By the way infotainment support has been a much bigger help. They actualy called all the dealers on long island for my and talked to the service managers to find out if they are aware of the update, have the software, and the equipment to load the software. Though they could only find 1 dealer near me who thinks they can do it. But now I have to check with family members to see if someone can bring my car to them and loan me their car for the day. This shouldn't have taken my entire vacation to get done. Let alone go beond my vacation.

Blue hedgehog,
Vanessa is out of the office for the rest of the week. I expect her to return on Monday. I apologize for the wait, but you can also feel free to contact Matt via private message or me via email at tricia_marie@gmexpert.com for more assistance. I apologize again for the confusion and the delay. Thank you.

Tricia, Chevrolet Customer Service (Assisting Vanessa).