Bluetooth problem when making a call

[LS6-M22]

I have this issue with the bluetooth in my car.Its a mylink.As of lately if I make a call the only way for me to hear the person Im calling is to put it on private mode then I can hear the person on the phone.In other words I can not hear anyone on hands free through the speakers.They can hear me though.Bringgo and pandora works fine.Anyone else have this problem?I hope I wont have to bring it to the dealer and it be a big deal.

 

[qwed94]

OK I dont have the my link radio, nor do I have that problem (at least not yet). Let me ask this though
1-Are you positive it is the radio?
2-could it be your phone itself?
3-If you are certain it is your radio, then maybe you SHOULD take it to the dealer and make a BIG deal out of it. If for no other reason, so there can be a report of a problem. If others start having the same problems, then GM can so a study and hopefully find a fix. Your problem, just might eliminate future problems.

No Im not saying go in and throw a fit. Just take it in and let them fix/replace your radio. And "as I said" let GM start doing research to eliminate (what might end up being) several other similar problems

Good Luck

 

[Macehammer]

Problem? Phone

Not mylink

 

[vzk8m2]

I had this same issue last Friday, so i just used the speaker phone and didnt use my-link. Over the weekend it worked fine, so I am not sure if it was just a week signal that was giving me the issue but all is working now. Are you still having the issue?

 

[LS6-M22]

Yes Im bringing it in on wednesday.I will fill you all in after they hopefully fix it

 

[SonicQueen]

Unpair your phone and re-pair it and see it that makes a difference.

 

[LS6-M22]

Unpair your phone and re-pair it and see it that makes a difference.

Good advice I just tried it.No difference though.

 

[Chevrolet Customer Care]

Yes Im bringing it in on wednesday.I will fill you all in after they hopefully fix it

Your updates would be greatly appreciated. Our inbox is open for business if additional assistance is needed.

Regards,

William R. (assisting Jackie & Erica)
Chevrolet Customer Care

 

[LS6-M22]

Well I just got back from the dealer and boy do I feel like an idiot!Apparently I had the volume down on the bluetooth.I guess when I made a call I might have accidently hit the screen and knocked the volume way down on the mylink.That explains why I couldn't hear anyone but they could hear me.I thought that the radio volume and hands free phone bluetooth was the same but I it isn't.I just figured out when you make a call on hands free you can adjust the volume and it has nothing to do with radio volume and like wise.DUH!!

 

[Chevrolet Customer Care]

Well I just got back from the dealer and boy do I feel like an idiot!Apparently I had the volume down on the bluetooth.I guess when I made a call I might have accidently hit the screen and knocked the volume way down on the mylink.That explains why I couldn't hear anyone but they could hear me.I thought that the radio volume and hands free phone bluetooth was the same but I it isn't.I just figured out when you make a call on hands free you can adjust the volume and it has nothing to do with radio volume and like wise.DUH!!

Hello LS6-M22,

I am glad to hear that it wasn’t an issue with the radio and that it was a simple fix! If you have any further questions or concerns, please feel free to reach out to us via private message. Enjoy your Sonic! Thank you very much for taking the time to keep us updated.

Gregory W. (Assisting Erica)
Chevrolet Customer Care

 

[Diana]

I'm having the exact same problem! It has worked fine for 3 years and suddenly - dead. I only realized it dials the number by using the private button to switch it to the handset/phone.