I purchased this Sonic in part because I like the car and in part because I am trying to support American workers. I figure if I am buying this sort of car and an American company makes it, why not do my part. This is my first GM product and the jury is still out on the decision.
I am fully aware that GM has staffers observing this forum so this post is aimed directly at anyone from the General that happens to be reading. Cars are simply machines so I am not about to go into some rant about how you should have built a car. Mine has an issue that can not be resolved at this time and it is annoying me so I am going to express some concern.
So your aware, mine is a 1.4 Auto sedan. A 2013 model. It has about 1,500 miles as of today. Since just after delivery the car has developed an annoying habit of shaking when sitting at a light. Not just a simple slight shimmy, a very pronounced shake. I took it in three weeks ago, your tech folks told the dealer to change a brake booster. It did not work, no effect. I took it in today. Drove around with the service person, who was frankly shocked! "There is clearly an issue", he exclaimed.
Later in the day I get a call, the dealer just got off the telephone with your tech line and they now have decided that they knew about this issue all along and are working on a solution. There is no timeframe for this "solution" and this is not going to cause a "driveability" issue. Maybe not, but it creates one heck of a public relations issue. When you have a car out for over a year and there are known issues not addressed at this point it calls into question when or if any "solution" will ever be forthcoming.
I took a chance and purchased a GM product at 47 years old. Considering that I have four cars floating around my house at any one given time, I feel my options for transportation are not limited, I can elect to drive most makes of cars. I elected to drive yours.
I am of the opinion that if your going to ask folks to purchase your products you should have the foresight to fully vet your vehicles prior to release. Further, you should also actively pursue and correct any defects quickly and retroactively. Cars are simply machines, they do fail from time to time. How a manufacturer responds is actually more important then minor glitches encountered along the way.
What will GM do to make a difference as they attempt to move forward and build a solid foundation? I certainly hope this is not an indication of things to come.
Respectfully,
Ed
I am fully aware that GM has staffers observing this forum so this post is aimed directly at anyone from the General that happens to be reading. Cars are simply machines so I am not about to go into some rant about how you should have built a car. Mine has an issue that can not be resolved at this time and it is annoying me so I am going to express some concern.
So your aware, mine is a 1.4 Auto sedan. A 2013 model. It has about 1,500 miles as of today. Since just after delivery the car has developed an annoying habit of shaking when sitting at a light. Not just a simple slight shimmy, a very pronounced shake. I took it in three weeks ago, your tech folks told the dealer to change a brake booster. It did not work, no effect. I took it in today. Drove around with the service person, who was frankly shocked! "There is clearly an issue", he exclaimed.
Later in the day I get a call, the dealer just got off the telephone with your tech line and they now have decided that they knew about this issue all along and are working on a solution. There is no timeframe for this "solution" and this is not going to cause a "driveability" issue. Maybe not, but it creates one heck of a public relations issue. When you have a car out for over a year and there are known issues not addressed at this point it calls into question when or if any "solution" will ever be forthcoming.
I took a chance and purchased a GM product at 47 years old. Considering that I have four cars floating around my house at any one given time, I feel my options for transportation are not limited, I can elect to drive most makes of cars. I elected to drive yours.
I am of the opinion that if your going to ask folks to purchase your products you should have the foresight to fully vet your vehicles prior to release. Further, you should also actively pursue and correct any defects quickly and retroactively. Cars are simply machines, they do fail from time to time. How a manufacturer responds is actually more important then minor glitches encountered along the way.
What will GM do to make a difference as they attempt to move forward and build a solid foundation? I certainly hope this is not an indication of things to come.
Respectfully,
Ed
