So Incredibly Frustrated with my car and service at this point.

[Ham_Sammich]

The past month has been frustrating to say the least. After 10,000 miles of flawless driving, my car has been in the shop non-stop for roughly a month.

Took it in for an oil change, when I pick it up, I notice a significant noise from the right front tire. Later in the week, I bring it back in, turns out that the bearing is going out. The whole hub needs to be replaced.

After getting it in the following week for the actual hub replacement, I drive off the lot and hear a loud clanking noise whenever I turn at a slow speed. I bring it back in later that week, they suspect the CV joint needs replaced.

After replacing the CV joints, the noise is till present. At this point (Two weeks ago tomorrow) The dealership has to keep the car and they get GM Service involved because they aren't sure what it is. Finally, on Tuesday I get a call. They've narrowed it to the transmission, and it needs replaced.

After ordering the transmission, they get it, and in the process of installing it, they left my hood up while they were raising it on the lift, and they damage the hood. Now my car needs body work. That was Tuesday, and they still have my car, it will be two weeks tomorrow.

Needless to say I'm incredibly frustrated, I've been driving a loaner car for two weeks. I'm seriously concerned that my car has needed so much work, and it only has about 11,000 miles on it. Is there anything I can do?

This is my first new car I've ever owned. I'm definitely not impressed. Thanks for reading my rant.

Edit: In case it matters, I have a 2012 6 speed sonic LTZ.

 

[5.0]

I think your making this into a bigger deal than it needs to be and are worrying for no reason. Look at it this way:

-a wheel bearing going out is not a big deal.

-the cv joints were misdiagnosed and were actually fine. You got new parts for free that's a good thing.

-getting a new transmission that early does suck but that's why we have a powertrain warranty.

-The hood damage is unfortunate but they should make it right.

 

[Maddog2020]

Hope they get it right soon. Did they at least give you a decent rental?

 

[Eric Smit]

decent rental? psh. free rental?


-Eric Smit

 

[seanp1]

Maybe they gave him an RS as a rental

Sorry to hear about your problems, but I agree with 5.0.

 

[Sonic]

Just roll with the punches man. It will be ok.

 

[JohnT]

It sounds like two misdiagnosis in a row, and/or a botched repair along with stupidity by inexperienced or rushed techs, lets hope its actually the transmission! All new cars are bound to have a few defects here and there and warranty is there for that. Sadly the performance of most technicians is far below what you expect. Considering this is the first I've heard of major transmission issues and there only seems to be one issue that they are having trouble diagnosing, I would be far more concerned about the workmanship on the car than components from Chevy.

 

[Ham_Sammich]

Hope they get it right soon. Did they at least give you a decent rental?

Yeah, they gave me a 2012 Cruze to drive. So it hasn't been bad I guess.

Sent from my DROID RAZR using Tapatalk 2

 

[Swordsmith]

As long as they are putting a new transmission in, tell them you want the RS one. After all, they crunched your ride, they owe you one.

 

[Ham_Sammich]

I think your making this into a bigger deal than it needs to be and are worrying for no reason. Look at it this way:

-a wheel bearing going out is not a big deal.

-the cv joints were misdiagnosed and were actually fine. You got new parts for free that's a good thing.

-getting a new transmission that early does suck but that's why we have a powertrain warranty.

-The hood damage is unfortunate but they should make it right.

I wasn't upset about them not being right about the cv joints. I've had to replace those in a car before and the symptoms were similar in past experiences. Maybe you're right about making too big of a deal of it. I'm just a bit bummed that these things are happening to my new car.

Sent from my DROID RAZR using Tapatalk 2

 

[Chevrolet Customer Care]

The past month has been frustrating to say the least. After 10,000 miles of flawless driving, my car has been in the shop non-stop for roughly a month.

Took it in for an oil change, when I pick it up, I notice a significant noise from the right front tire. Later in the week, I bring it back in, turns out that the bearing is going out. The whole hub needs to be replaced.

After getting it in the following week for the actual hub replacement, I drive off the lot and hear a loud clanking noise whenever I turn at a slow speed. I bring it back in later that week, they suspect the CV joint needs replaced.

After replacing the CV joints, the noise is till present. At this point (Two weeks ago tomorrow) The dealership has to keep the car and they get GM Service involved because they aren't sure what it is. Finally, on Tuesday I get a call. They've narrowed it to the transmission, and it needs replaced.

After ordering the transmission, they get it, and in the process of installing it, they left my hood up while they were raising it on the lift, and they damage the hood. Now my car needs body work. That was Tuesday, and they still have my car, it will be two weeks tomorrow.

Needless to say I'm incredibly frustrated, I've been driving a loaner car for two weeks. I'm seriously concerned that my car has needed so much work, and it only has about 11,000 miles on it. Is there anything I can do?

This is my first new car I've ever owned. I'm definitely not impressed. Thanks for reading my rant.

Edit: In case it matters, I have a 2012 6 speed sonic LTZ.

That is definitely not a fun situation to be experiencing. Please keep us posted on the status. Please send a PM with your VIN#, name, dealership information, and situation if you feel they aren't satisfied with how the it's being handheld. I hope this is resolved quickly for you.

Matt,

GM Customer Assistance

 

[MartyH]

So how did this all turn out?

 

[Ham_Sammich]

So how did this all turn out?

Well, there have indeed been some developments. On Friday they called me and told me that the hood is fixed, and the new transmission is in. HOWEVER. The noise that was present before they replaced the transmission is gone, BUT a new noise has surfaced and they are in contact with GM.

Then I get a call today, and they are bringing a GM tech in to look at it, he'll be here Wednesday. It's just funny at this point.

 

[RS Turbo]

Hey More free rental days!!! Now ask them to make the payment. Chevy should step up to the plate for that.

 

[nocoolnames]

Getting to the point all ya can do is laugh, dealership seems to be taking responsibility for their mistakes so that's good.

 

[Jeraime1741]

Deffinetly get them to make that months payment....the car is in for WARRANTIED work and is not your fault and is by mechanical defect and they have failed to fix it. Rendering the vehicle not driveable they should make that months payment

 

[Eric Smit]

you're ridiculous if you think they'll make a payment. you have a payment to the bank, who already paid the full amount. the dealer is fixing your car for free, and should have put you in a rental, that's it.


-Eric Smit

 

[ThatTmoGuy]

Since Eric beats almost everyone to it, What he said...

 

[lambertsonic]

Count yourself luck that they are actually trying to fix your car issues .

 

[Eric Smit]

and to clarify, I just dropped my car off for the exact same thing. we will soon see where the fault lies.


-Eric Smit