rabbitjohn019
New member
It sounds like you're still having trouble with QuickBooks Payroll updates. I've already provided detailed troubleshooting steps, but here's a consolidated and slightly expanded version, presented in a Q&A format, focusing on the "QuickBooks Payroll Update Not Working" error:
Troubleshooting QuickBooks Payroll Update Issues (Q&A)
Q1: Is my QuickBooks Desktop software up to date?
A: Outdated QuickBooks Desktop software is a primary reason for payroll updates to fail.
How to check: Open QuickBooks Desktop. Go to Help > Update QuickBooks Desktop…. Click the Update Now tab, then Get Updates. Close and reopen QuickBooks after the update.
What to do: Download and install all available QuickBooks Desktop updates. Restart your computer.
Q2: Is my QuickBooks Payroll subscription active?
A: An expired or inactive payroll subscription will prevent you from receiving updates.
How to check: Log in to your Intuit account online and verify your QuickBooks Payroll subscription status.
What to do: Renew your subscription if it has expired.
Q3: Is my internet connection stable?
A: A stable internet connection is crucial for downloading updates.
How to check: Ensure you can browse other websites and run an internet speed test.
What to do: Restart your modem and router. Use a wired connection if Wi-Fi is unstable.
Q4: Are firewall or antivirus settings blocking QuickBooks?
A: Security software can interfere with QuickBooks' ability to connect to Intuit's servers.
How to check: Temporarily disable your firewall and antivirus software (one at a time) and try updating payroll. Remember to re-enable them immediately after testing!
What to do: Configure exceptions in your firewall and antivirus settings for QuickBooks and Intuit's update servers. You may need to add exceptions for specific ports (80, 443, 5672, etc.) and QuickBooks executable files. Consult Intuit's support articles for the most current list of ports for your QuickBooks version.
Q5: Is QuickBooks running in single-user mode?
How to check: Look at the title bar of your QuickBooks window. If it says "(Multi-User)," you're not in single-user mode.
What to do: Go to File > Switch to Single-user Mode. Ensure you are logged in as the QuickBooks administrator.
Q6: Is there data damage in my company file?
How to check: Go to File > Utilities > Verify Data. If QuickBooks finds any issues, it will prompt you to rebuild.
What to do: If data damage is found, go to File > Utilities > Rebuild Data. Always back up your company file before running Rebuild Data. You can also try using the QuickBooks File Doctor tool.
Q7: Are there conflicting programs running?
How to check: Close all unnecessary applications before attempting the update. Use the Task Manager (Ctrl+Shift+Esc) to see which programs are running.
What to do: End any programs that you don't need while updating QuickBooks Payroll.
Q8: Have I restarted my computer?
How to check: Restart your computer.
What to do: After the restart, open QuickBooks and try running the payroll update again.
Q9: Am I trying to install an older update?
How to check: Ensure you are initiating the update through the QuickBooks software itself (Help > Update QuickBooks Desktop… > Update Now).
What to do: Avoid manually downloading and installing payroll update files unless instructed by Intuit support.
Q10: Is there a known issue on Intuit's servers?
How to check: Check the Intuit QuickBooks status page or community forums for any reported outages.
What to do: If there's a known server issue, you'll need to wait until Intuit resolves it.
Advanced Troubleshooting Steps
Run QuickBooks as Administrator: Right-click the QuickBooks Desktop icon and select "Run as administrator."
Check Date and Time Settings: Ensure your computer's date and time are accurate.
Ensure Sufficient Disk Space: Make sure your computer has enough free disk space on the drive where QuickBooks is installed.
Re-register QuickBooks files: Follow the steps in my previous response to re-register the QuickBooks files.
Check the QuickBooks Update Log: This log might provide more specific error messages. You can usually find it in the QuickBooks installation directory.
Clean Install of QuickBooks Desktop: This is a last resort. Uninstall QuickBooks, run the QuickBooks Clean Install Tool (downloadable from Intuit's website), and then reinstall QuickBooks. Back up your company file before doing this!
Windows Updates and .NET Framework: Ensure Windows is fully updated and consider repairing the .NET Framework.
When to Contact QuickBooks Support
If you've tried all these steps and the update still isn't working, contact Intuit support. Be prepared to provide them with:
Your QuickBooks version and year.
Your operating system.
A detailed description of the problem.
Any error messages.
A list of troubleshooting steps you've tried.
Is there anything else I can help you with regarding this, or perhaps a specific error message you're seeing?
Troubleshooting QuickBooks Payroll Update Issues (Q&A)
Q1: Is my QuickBooks Desktop software up to date?
A: Outdated QuickBooks Desktop software is a primary reason for payroll updates to fail.
How to check: Open QuickBooks Desktop. Go to Help > Update QuickBooks Desktop…. Click the Update Now tab, then Get Updates. Close and reopen QuickBooks after the update.
What to do: Download and install all available QuickBooks Desktop updates. Restart your computer.
Q2: Is my QuickBooks Payroll subscription active?
A: An expired or inactive payroll subscription will prevent you from receiving updates.
How to check: Log in to your Intuit account online and verify your QuickBooks Payroll subscription status.
What to do: Renew your subscription if it has expired.
Q3: Is my internet connection stable?
A: A stable internet connection is crucial for downloading updates.
How to check: Ensure you can browse other websites and run an internet speed test.
What to do: Restart your modem and router. Use a wired connection if Wi-Fi is unstable.
Q4: Are firewall or antivirus settings blocking QuickBooks?
A: Security software can interfere with QuickBooks' ability to connect to Intuit's servers.
How to check: Temporarily disable your firewall and antivirus software (one at a time) and try updating payroll. Remember to re-enable them immediately after testing!
What to do: Configure exceptions in your firewall and antivirus settings for QuickBooks and Intuit's update servers. You may need to add exceptions for specific ports (80, 443, 5672, etc.) and QuickBooks executable files. Consult Intuit's support articles for the most current list of ports for your QuickBooks version.
Q5: Is QuickBooks running in single-user mode?
How to check: Look at the title bar of your QuickBooks window. If it says "(Multi-User)," you're not in single-user mode.
What to do: Go to File > Switch to Single-user Mode. Ensure you are logged in as the QuickBooks administrator.
Q6: Is there data damage in my company file?
How to check: Go to File > Utilities > Verify Data. If QuickBooks finds any issues, it will prompt you to rebuild.
What to do: If data damage is found, go to File > Utilities > Rebuild Data. Always back up your company file before running Rebuild Data. You can also try using the QuickBooks File Doctor tool.
Q7: Are there conflicting programs running?
How to check: Close all unnecessary applications before attempting the update. Use the Task Manager (Ctrl+Shift+Esc) to see which programs are running.
What to do: End any programs that you don't need while updating QuickBooks Payroll.
Q8: Have I restarted my computer?
How to check: Restart your computer.
What to do: After the restart, open QuickBooks and try running the payroll update again.
Q9: Am I trying to install an older update?
How to check: Ensure you are initiating the update through the QuickBooks software itself (Help > Update QuickBooks Desktop… > Update Now).
What to do: Avoid manually downloading and installing payroll update files unless instructed by Intuit support.
Q10: Is there a known issue on Intuit's servers?
How to check: Check the Intuit QuickBooks status page or community forums for any reported outages.
What to do: If there's a known server issue, you'll need to wait until Intuit resolves it.
Advanced Troubleshooting Steps
Run QuickBooks as Administrator: Right-click the QuickBooks Desktop icon and select "Run as administrator."
Check Date and Time Settings: Ensure your computer's date and time are accurate.
Ensure Sufficient Disk Space: Make sure your computer has enough free disk space on the drive where QuickBooks is installed.
Re-register QuickBooks files: Follow the steps in my previous response to re-register the QuickBooks files.
Check the QuickBooks Update Log: This log might provide more specific error messages. You can usually find it in the QuickBooks installation directory.
Clean Install of QuickBooks Desktop: This is a last resort. Uninstall QuickBooks, run the QuickBooks Clean Install Tool (downloadable from Intuit's website), and then reinstall QuickBooks. Back up your company file before doing this!
Windows Updates and .NET Framework: Ensure Windows is fully updated and consider repairing the .NET Framework.
When to Contact QuickBooks Support
If you've tried all these steps and the update still isn't working, contact Intuit support. Be prepared to provide them with:
Your QuickBooks version and year.
Your operating system.
A detailed description of the problem.
Any error messages.
A list of troubleshooting steps you've tried.
Is there anything else I can help you with regarding this, or perhaps a specific error message you're seeing?
Attachments
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QuickBooks Payroll Not Working.jpg