BNR Website Customer Support Suggestion

[Pirate Luke]

Hi there. Huge fan of BNR, but I have one request. When submitting any "contact us" submissions through the website (especially if you don't have an account) there seems to be no way of knowing if your request was even made. I've reached out over 2 weeks ago now with no response. I'm being patient in case their ticket system is backed up and honestly, I'm in no rush.

I'd like to request some sort of email confirmation with a reference number. That seems pretty standard on most websites nowadays and is extremely easy to implement development wise.

If I'm missing something, someone please correct me here.

 

[dtbrown]

They offer a great product but Expect the same lead time with data logs and questions. I think it's a small team with one or two people. Great product with good customer service but not very good lead times for follow his due to amount of requests they get with not enough staff or one main person that takes care of everything. But great products.