CAll 1-855-738-2891 Is QuickBooks Error 15240 Ruining Your Payroll Update?

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QuickBooks Payroll Update Error 15240: What Is It and How Do You Fix It?

Are you encountering the frustrating QuickBooks Payroll Update Error 15240? This error often arises when QuickBooks struggles to update to the latest version or when updating payroll services. It can halt your workflow, displaying a message that the update was unsuccessful. Understanding the causes and solutions is crucial to get your payroll back on track.

What Causes Error 15240?

Several factors can trigger this error:

• Incorrect Browser Configuration: QuickBooks uses Internet Explorer for updates. If Internet Explorer isn't properly configured, it can lead to update issues.
• System Date and Time Settings: Incorrect date and time settings on your computer can interfere with QuickBooks updates.
• Insufficient Permissions: QuickBooks might not have the necessary administrative permissions to install updates.
• Firewall or Antivirus Interference: Your firewall or antivirus software could be blocking QuickBooks from accessing the internet and downloading updates.
• Damaged QuickBooks Installation: Corrupted or incomplete QuickBooks installation files can cause update errors.

Symptoms of Error 15240

• The error message "15240" appears and crashes the active program window.
• Your PC frequently crashes, displaying Error 15240 while running QuickBooks.
• Slow response to mouse or keyboard inputs within QuickBooks.
• Periodic freezing of your computer.

Troubleshooting Steps

Here are several methods to resolve QuickBooks Payroll Update Error 15240:

1. Run QuickBooks as Administrator:
   • Right-click the QuickBooks icon on your desktop.
   • Select "Run as administrator."
   • This ensures QuickBooks has all the necessary permissions.
2. Verify System Date and Time Settings:
   • Ensure your computer's date and time are accurate.
   • Incorrect settings can disrupt updates.
3. Configure Internet Explorer Settings:
   • Open Internet Explorer.
   • Click the gear icon and select "Internet Options."
   • Go to the "Advanced" tab.
   • Under "Security," ensure "Use SSL 2.0" and "Use SSL 3.0" are checked.
   • Click "Apply" and "OK."
4. Add QuickBooks to Firewall Exceptions:
   • Your firewall or antivirus software might be blocking QuickBooks.
   • Add the following QuickBooks files to your firewall's exception list:
     • qbw32.exe (QuickBooks executable file)
     • qbupdate.exe (QuickBooks update executable file)
   • Ensure ports 80 and 443 are not disabled.
5. Reinstall QuickBooks Using a Clean Install:
   • If other methods fail, a clean reinstall can resolve the issue.
   • Back up your QuickBooks data.
   • Uninstall QuickBooks.
   • Download and run the QuickBooks Clean Install Tool.
   • Reinstall QuickBooks.
6. Check Windows Permissions to QuickBooks Installation Folders:
   • Close QuickBooks.
   • Navigate to:
     • C:\Program Files\ (or C:\Program Files (x86)\ for 64-bit systems)
   • Right-click the "Intuit" folder and select "Properties."
   • Go to the "Security" tab and click "Advanced."
   • Ensure the owner is the "Users" group. If not, change the ownership.
   • Give the "Users" group "Full control."
   • Repeat these steps for the following folders:
     • C:\Program Files\Common Files\Intuit\
     • C:\ProgramData\Intuit\
     • C:\Users\[Your User Name]\AppData\Local\Intuit\
7. Run the QuickBooks Tools Hub:
   • Download and install the QuickBooks Tools Hub from the Intuit website.
   • Open the Tools Hub and select "Program Problems."
   • Run "Quick Fix my Program."
8. Contact QuickBooks Support:
   • If you've tried all the above steps and the error persists, contact QuickBooks support for further assistance.
   • You can reach them at:
     • 1-855-526-5749
     • 1-855-738-2891

Additional Tips

• Ensure your internet connection is stable.
• Update your Windows operating system.
• Regularly back up your QuickBooks data to prevent data loss.

By following these troubleshooting steps, you should be able to resolve QuickBooks Payroll Update Error 15240 and keep your payroll running smoothly. If you need further assistance, don't hesitate to contact QuickBooks support at 1-855-526-5749 or 1-855-738-2891.