Call Us Now: +1-(855)-954-6208 What is QuickBooks Error 12002 and how can you resolve it?

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QuickBooks Error 12002 happens when the software can't connect to the internet during a payroll or software update. It's part of the 12000-series errors, which usually indicate network timeout or connectivity issues.

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Common Causes:​

• Internet connection timeout.
• Internet Explorer is not set as the default browser (for older QuickBooks versions).
• Firewall or antivirus software is blocking QuickBooks.
• Incorrect SSL or internet settings.
• Background programs interfering with the update process.

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How to Fix QuickBooks Error 12002:​

Step 1: Check Your Internet Connection​

• Open a browser and make sure you can access any website.
• Restart your router/modem if needed.

Step 2: Set Internet Explorer as Your Default Browser​

(Important for older versions of QuickBooks)

• Go to Control Panel > Default Programs > Set Default Programs.
• Select Internet Explorer, and click Set this program as default.

Step 3: Verify Internet and SSL Settings in Internet Explorer​

1. Open Internet Explorer.
2. Click Tools > Internet Options > Advanced tab.
3. Scroll down to check SSL 2.0 and SSL 3.0 (make sure both are enabled).
4. Click Reset Advanced Settings, then Apply and OK.

Step 4: Update QuickBooks Internet Connection Settings​

1. In QuickBooks, go to Help > Internet Connection Setup.
2. Select Use my computer's Internet connection settings to establish a connection.
3. Click Next, then Done.

Step 5: Configure Firewall and Security Software​

• Make sure QuickBooks and its update services (e.g., qbupdate.exe) are allowed through your firewall or antivirus.
• Temporarily disable your security software and try the update again (just to test).

Step 6: Retry the Update​

• Go to Help > Update QuickBooks Desktop, then click Update Now.

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If the error continues after these steps, try restarting your computer and checking for Windows updates. For ongoing issues, consider using the QuickBooks Tool Hub to run diagnostic tools, or contact QuickBooks Support.