[Dial 833.742.9500] How to fix QuickBooks unable to send email invoices after updates?

jackywatson365 · 2025-02-28T07:27:25+0000

QuickBooks is widely used for managing finances, invoices, and other business transactions. However, users sometimes encounter issues when attempting to send invoices via email. This guide explores the causes, troubleshooting steps, and frequently asked questions related to QuickBooks being unable to send email invoices.

Common Causes of QuickBooks Unable to Send Email Invoices

Incorrect Email Preferences in QuickBooks
- Email settings may not be properly configured in QuickBooks.
Incorrect Email Server Settings
- The SMTP server settings may not match the requirements of the email provider.
Firewall or Security Software Blocking QuickBooks
- Firewalls and antivirus programs can prevent QuickBooks from sending emails.
Damaged QuickBooks Installation
- Corrupt or missing QuickBooks files can interfere with email functions.
Issues with Email Provider
- The email provider may have restrictions or temporary issues affecting outgoing emails.
Outdated QuickBooks Version
- Running an outdated version of QuickBooks can cause compatibility issues.

How to Fix QuickBooks Unable to Send Email Invoices

1. Verify Email Preferences in QuickBooks

Open QuickBooks and go to Edit > Preferences.
Select Send Forms from the left panel.
Under My Preferences, ensure the correct email option is selected (e.g., Outlook, WebMail, or QuickBooks Email).
Click OK to save changes.

2. Check Email Server Settings

Go to Edit > Preferences > Send Forms > My Preferences.
Select the email account and click Edit.
Ensure the SMTP server and port settings match the email provider's recommendations.
Click OK and restart QuickBooks.

3. Reconfigure Firewall and Security Software

Open the firewall or antivirus program settings.
Add QuickBooks as an exception.
Temporarily disable the security software and try sending an email invoice.

4. Repair QuickBooks Installation

Close QuickBooks and open Control Panel.
Navigate to Programs and Features.
Select QuickBooks and click Uninstall/Change.
Choose Repair and follow the on-screen instructions.
Restart your computer and try sending an invoice again.

5. Verify Email Login Credentials

Go to Edit > Preferences > Send Forms > My Preferences.
Re-enter your email login credentials and save changes.
Try sending an invoice again.

6. Update QuickBooks

Open QuickBooks and go to Help > Update QuickBooks Desktop.
Click Update Now and select Get Updates.
Once the update completes, restart QuickBooks and check if the issue is resolved.

7. Run QuickBooks as Administrator

Close QuickBooks completely.
Right-click the QuickBooks icon and select Run as Administrator.
Try sending an email invoice again.

8. Check Email Provider Restrictions

Visit your email provider’s website to check if they have any restrictions on third-party apps.
If necessary, enable Less Secure Apps or generate an app-specific password for QuickBooks.

9. Reset QuickBooks Email Preferences

Close QuickBooks and navigate to the QuickBooks.ini file location.
Rename the file to QuickBooks_old.ini and restart QuickBooks.
Reconfigure the email settings and test sending an invoice.

10. Use an Alternative Email Client

If the issue persists, try using an alternative email client (e.g., switching from QuickBooks Email to Outlook or Gmail).

Frequently Asked Questions (Q&A)