my dealership experience
- Thread starter klystron
- Start date
laborsmith
New member
They did not meet the standard. To meet the standard, they had to be repainted, and the repaint job had to wait until after they did not meet the standard, which meant the customs inspection had to be completed and that could not be completed until the vehicle was on Japanese ground.
Another good one: the import duty on pick up trucks applied to fully assembled trucks, so waiting to attach the bed to the truck meant no import duty. Of course I am certain it must have taken at least forty man hours to attach the bed, so I guess the import duty should not have applied.
The US inability to regulate the finance industry also contributed, but the inability of GM management to actually manage itself probably caused as much harm as either of the two factors already mentioned. (Yes I am currently reading Rattner's Overhaul.
Laborsmith
Another good one: the import duty on pick up trucks applied to fully assembled trucks, so waiting to attach the bed to the truck meant no import duty. Of course I am certain it must have taken at least forty man hours to attach the bed, so I guess the import duty should not have applied.
The US inability to regulate the finance industry also contributed, but the inability of GM management to actually manage itself probably caused as much harm as either of the two factors already mentioned. (Yes I am currently reading Rattner's Overhaul.
Laborsmith
klystron
Banned
No word yet.
dvn
New member
I'm curious to see if she is of any help. GM Customer Service reps are all over this forum acting like they can take care of any issue. Just wondering if they actually help anyone.
klystron
Banned
We will see. I am sure the car will be fixed in Morgantown. I've had decent success with them. The only issue with them is that they ordered a part for me twice and never called when it came in. (Bad weatherstrip.) The weatherstrips are shipped folded up in a box so they are creased all over. I wanted it replaced because it's creased already so they didn't want to put it on.
Bogus
Senior Member
For me personally, where I used to live the service reps there were stiffs. Anything I brought up to them about my car they tried to find a way to pin it on me. When I checked my spark plugs the little flimsy plastic clip holding the cable on broke. They didn't want to replace it because I touched it. Vanessa gave them a call and they called me back saying they ordered the part. It was a small fix but she helped me there.
dvn
New member
Chevrolet Customer Care
New member
I took my sonic in to Anthony Chevrolet in Fairmont, WV today for three issues:
1) Grinding while shifting into 2nd under medium-high acceleration. (pretty much all the time, which forces me to take it easy in 1st most of the time)
2) Cruise control creep (I started a thread on that)
3) MyLink update
First off let me say the car is 100% stock except for Pedders coilovers. I have no tune at all. I was waiting for HPTuners support.
I was told that my whole warranty was voided due to my UltraGauge (they gave me the bulletin that was posted on the forum, which does not say it was voided)
They refused to look at my car even for the transmission issue. (The lady up front said they had no transmission guy and acted like they should have told me that when I called in the appointment.)
They repeatedly asked me during the initial phone call and today if the car "came from here." They finally told me to "take it back to Premier" (Morgantown, WV where I bought the car, which is much farther away.)
I will say that I got angry and lost my cool and told the guy he was real F-ing ignorant. I regret that very much and will probably call back to apologize even though I obviously will not take the car back to them again. I am under a lot of stress between work and school and issues with my wife and this time off work to get nothing done was not helpful to me at all.
BTW I tested the cruise control without the ultragauge plugged in at all and it still has the problem, therefore it does not appear to be the cause.
I have decided to put the car up for sale. It is clear that I can't get it properly serviced around here. I wasn't crazy happy with it anyway. Maybe I will be able to get it fixed and keep it and maybe not. I'll probably start a for sale thread later today.
Klystron,
A District Specialist will be contacting you shortly regarding all of your concerns. Please see pm.
Vanessa
GM Customer Service
klystron
Banned
I got a call from Mark who told me to just take it to the dealer in Morgantown and "see what they say." He has no idea about Pedders COs being a GMPP licensed part and also said "lowering kits void the warranty." He also said that the dealer refused to look at the car due to the scangauge and there is a bulletin about having things plugged in there. I asked him to show me in my user's manual where it says I can't plug anything in there and he cannot.
He is going to call me on Thursday after he checks up on some things.
He was not familiar with the MyLink update either.
He is going to call me on Thursday after he checks up on some things.
He was not familiar with the MyLink update either.
klystron
Banned
If it malfunctions (hardware) it can cause bus contention and shut everything down. The car would not function very well in that case, however. (Hint: anything on the bus, including all the various pieces of the car, can cause this issue.)
klystron
Banned
Thought I'd update you all on my trip to Premier Chevrolet in Morgantown.
They don't have the USB flash drive to do the update. They have to get that.
I sat in their waiting room for 2 and 1/2 hours only to go check on the car and find out it had not been touched. Their answer to cruise control is apparently "there is no bulletin for that" and the "service director" had to test drive the car to look at the transmission grinding issue and he wasn't there. So the same dealer who failed to call me when a part I had ordered (warped weather strip, still not fixed!) TWICE (first part was bad and I went in 60 miles round trip to have it replaced, second part sat there a month before I called and was also bad) failed to tell me nobody was going to look at the car. In the meantime my class partner and I were studying for an exam in their waiting room because they failed to notify me. So this is two appointments in one week at two different dealers who did absolutely nothing but waste my time and fuel.
What's next?
BTW, the transmission issue is getting worse. It ground real bad going up a hill from a stop shifting at 3k rpm with about 1/4 throttle.
Got on the interstate at 70 with cruise (and I haven't had the UG plugged in in a long time and it was not in) and by the time I got off 23 miles later I was going 75. I'm starting to wonder if the resume switch is bad. One time when it worked its way to 73 I had to downshift into 5th to go up a hill and when I hit resume it took me up to 75 and kept the setpoint there.
They don't have the USB flash drive to do the update. They have to get that.
I sat in their waiting room for 2 and 1/2 hours only to go check on the car and find out it had not been touched. Their answer to cruise control is apparently "there is no bulletin for that" and the "service director" had to test drive the car to look at the transmission grinding issue and he wasn't there. So the same dealer who failed to call me when a part I had ordered (warped weather strip, still not fixed!) TWICE (first part was bad and I went in 60 miles round trip to have it replaced, second part sat there a month before I called and was also bad) failed to tell me nobody was going to look at the car. In the meantime my class partner and I were studying for an exam in their waiting room because they failed to notify me. So this is two appointments in one week at two different dealers who did absolutely nothing but waste my time and fuel.
What's next?
BTW, the transmission issue is getting worse. It ground real bad going up a hill from a stop shifting at 3k rpm with about 1/4 throttle.
Got on the interstate at 70 with cruise (and I haven't had the UG plugged in in a long time and it was not in) and by the time I got off 23 miles later I was going 75. I'm starting to wonder if the resume switch is bad. One time when it worked its way to 73 I had to downshift into 5th to go up a hill and when I hit resume it took me up to 75 and kept the setpoint there.
Last edited:
klystron
Banned
Updates. Premier Chevrolet in Morgantown is upgrading the MyLink today (I'm the first one!) and the service manager spent an hour on a test drive with me. He was able to duplicate the shifting grinding issue and they are going to look into that. I was able to duplicat the cruise issue but he could not. He tried many, many times. We think I am hittingthe switch too hard/too fast which is causing it to stick or possibly have ringing (for you electrical engineers out there.) He never had it happen to him even one time. Therefore I am going to drive the car a while using my "80 year old grandma finger" and see if it behaves better for me.
I'll post back with what happens.
I'll post back with what happens.
klystron
Banned
If I didn't have a full time job which includes 6.5-8 hours (depending on traffic) travel time per week and doing 2 PhD courses towards my doctorate in computer science I would totally agree with you! There's also the fact that the cost of my warranty is priced into the car.
Maybe they should have an option where you can pay less for a car if you don't get the warranty. Hmm...
