Tired of service department lies
- Thread starter partsmutt
- Start date
I have a loaner (and it is quite possibly the worst car Chevy has ever made - but that's another story). That's not the point. The point is lying to the customers so that they can bilk the factory out of as much money as possible (which drives up the price on new cars for everyone), while truly not caring one bit about inconveniencing the customer, or anything other than maximizing profit for the rich scumbag who owns the dealership.
Talking to a service manager isn't going to make them change their business model.
Crooks and more crooks.
Talking to a service manager isn't going to make them change their business model.
Crooks and more crooks.
Your friend can not be further from the truth. The dealership doesn't have to hold your vehicle for a certain amount of time.
GM pays the technicians for a set time, say .5 hours. If the job takes the technician 1 hour, they are only paid for .5 hours. If the technician is done in .3 hours, they are paid .5 hours.
That being said, they can have your car in the shop for a week straight, and the technician will only be paid for the warranty time GM will allow. It's not some game the dealership plays. GM is very strict on how they pay out warranty work.
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Maybe in Ontario.
It is globalized. Read up on it before you start bashing. Don't be so dense and understand how things work.
A dealership is a separate company from GM, they are just franchised to sell and service the vehicles. Anytime warranty work is done, it is sent through what is known as Global Connect to transmit the times to GM. Any stories, findings, the cause, the actual time, the paid time, the labour op codes. It does not change regardless of where your warranty work is being done.
The dealer is not going to keep your vehicle longer than they have to. The dealer only gets paid for the work they do, why would they hold your vehicle if they aren't making money?
As for your loaner, understand that the dealer fronts that cost out of the service departments budget. GM will reimburse them based on what they feel is right. If you have the car for a week, and it should have taken 2 days, GM will only reimburse them from 2 days.
So stop your bitching. There are so many variables involved in vehicle repairs that can cause delays. Backordered parts, unable to find the cause of the problem, incorrect parts ordered or sent. Things go wrong, accept it.
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mitdr774
also a dinner prick
Having worked in dealers before, your friend is mistaken. GM does not give a crap about how long its at the dealer for the repair. If they did, they would require the technician to log on and off the repair so they could track time. Everyone knows how that would never work in the real world.
Chances are that there is some random odd wiring issue that can not be found through the normal diagnostic process and the dealer got GM involved. I had to do this a few times. I was fortunate enough to be near Detroit and GM could send people out fairly quickly, but it was always at least a day.
Chances are that there is some random odd wiring issue that can not be found through the normal diagnostic process and the dealer got GM involved. I had to do this a few times. I was fortunate enough to be near Detroit and GM could send people out fairly quickly, but it was always at least a day.
So what gets backordered on a software update, dumbass?
You should maybe read my whole response before you try and be a smartass, dumbass.
My thoughts exactly. You try and explain the process to him and he's going to argue and turn his nose to it and scoff at the idea. I work at a GM dealership, my father has worked at a GM dealership as both a Service Manager and Fixed Operations Manager for over 25 years. I've grown up with it, I know the ins and outs. We both deal with **** like this daily, hence trying to explain how things work.
We can do everything we can on our end, but it doesn't always go smoothly. The warehouse can forget to load parts, the vendor forgets to send them. If we order from GM and the warehouse in Michigan has the part, it takes 3-5 days to arrive to us. In that time, it is sent from Michigan to Woodstock, then shipped from Woodstock. Sometimes the parts get left on the cross dock. There is just so much crap behind the scenes that everyone seems to forget. Then we get people like this who don't want to learn or understand how things work or why there may be a delay.
The kicker for me, is that you've been given a LOANER vehicle FREE OF CHARGE, and you still have the audacity to bitch and moan as they remedy a problem you are having.
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