So I ordered the trifecta tune through BNR. Received the red cable a few days later and was excited to hook everything up. After plugging in, the files I received will only allow me install the "stock tune".. No custom tune options available. Have been in contact with BNR for the last 2+ weeks about the issue and BNR says they've contacted trifecta (as far as I've been told), without a response back.. I'm not here to bash either company, but was just wondering if anyone else has had any issues like these and if waiting weeks for a product that was already paid for is normal..
Tune issue
- Thread starter Zada79
- Start date
No, not normal. You should have received a file named your VIN. TRT.
Did u receive a file ending in .TRT If not, you did not get the tune.
If u go to Trifecca site, u can email Vince directly, tho I have found Jerry at BNR to be a good guy. Good luck.
Yes, I received the TRT file, but it only contained the "stock" tune, no "custom" tune options.
I talked to Ashley at BNR a few times and all I keep being told is that they're waiting for trifecta to respond..
I sent a message to trifecta and submitted a ticket. It's been weeks with no response or acknowledgment that they know of my issue..
Frustration is creeping in
I talked to Ashley at BNR a few times and all I keep being told is that they're waiting for trifecta to respond..
I sent a message to trifecta and submitted a ticket. It's been weeks with no response or acknowledgment that they know of my issue..
Frustration is creeping in
krakenredbeard
New member
Ashley at bnr always went above and beyond for me and jerry has too. Try posting on their trifecta fb page about the issue Vince or jerry should respond momentarily.
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
laborsmith
New member
I must be missing something. My recollection is you get one trt file which contains all the tunes and once downloaded the computer is hooked to the car via the OBDII slot then you answer questions on the computer screen. Answering those questions is how one gets to the tune and also how one gets to stock.
Laborsmith
Laborsmith
laborsmith
New member
I have been checking on this thread almost hourly since about seven this morning expecting to see a comment by the thread starter indicating resolution or a comment by Trtifecta reps.
I do not believe the photos are photoshopped.
I do believe the thread starter has not received what was ordered.
I have a lot of difficulty comprehending why this issue has not been addressed UNLESS Trifecta is no longer interested in supporting the 1.4T community.
If that is the case, someone should let us know but for my part I will just post a link to this thread every time a question about Trifecta comes up until there is a response or what is more likely until I am banned.
As far as I can tell Trifecta and its minion has committed theft and I do not plan to be quiet. Just in case there is a lack of understanding, I am adamantly hostile to how this situation has been left hanging.
And if this post is removed I will re-post.
Laborsmith
I do not believe the photos are photoshopped.
I do believe the thread starter has not received what was ordered.
I have a lot of difficulty comprehending why this issue has not been addressed UNLESS Trifecta is no longer interested in supporting the 1.4T community.
If that is the case, someone should let us know but for my part I will just post a link to this thread every time a question about Trifecta comes up until there is a response or what is more likely until I am banned.
As far as I can tell Trifecta and its minion has committed theft and I do not plan to be quiet. Just in case there is a lack of understanding, I am adamantly hostile to how this situation has been left hanging.
And if this post is removed I will re-post.
Laborsmith
laborsmith
New member
Larrymer, you are correct. My defense, such that it is, is that I was a Trifecta advocate from the beginning of this forum. Nevertheless, it is quite apparent that something other than crappy customer service is at issue. Unless the image was photoshopped, and I have no reason to so believe, someone has ripped off a member of this forum. That to me goes beyond "crappy customer service" and I notice neither Trifecta nor its dealer has responded.
I stand on my soap box disgusted. And hostile in the truest sense of the word. And daring either Vince or Jerry to respond. I am not holding my breath.
Laborsmith
I stand on my soap box disgusted. And hostile in the truest sense of the word. And daring either Vince or Jerry to respond. I am not holding my breath.
Laborsmith
$ub$onic
The Sticker Guy
SONIC1.4
New member
Trifecta has definately been lacking, at least in the Sonic world. I waited a month to hear anything from trifecta about getting more power when I sent in a datalog. They saI'd they'd look into it, then a week later after waiting a month, they said everything looked fine. I'm E85 tuned, and my current gas station is using E60 (Tested the gas) yet my power is maxed out. Idk, they have just seemed to lost interest. I am no longer satisfied with Trifecta, and I think waiting a month at the minimum every time defeats the purpose of retuning, wether it be for installing new parts, weather changes (in E85s case), or anything else. Hoping
to start getting tuned locally at a dyno as opposed to trifecta. Only time will tell
to start getting tuned locally at a dyno as opposed to trifecta. Only time will tell
blutrotsonic
Member
This whole ordeal with Trifecta lacking on customer service is discouraging. One of the reasons I recently upgraded from a 1.8 sonic to a 1.4T is to get more power through this great bang for the buck tune!
krakenredbeard
New member
I messages Vince from trifecta directly on Facebook linking him to this thread. He has explained some of the whoas many of you are complaining about to me on their Facebook page.
I don't think trifecta has lost interest at all but I think Vince will be able to better explain what's going on.
Sent from my iPhone using Tapatalk
I don't think trifecta has lost interest at all but I think Vince will be able to better explain what's going on.
Sent from my iPhone using Tapatalk
Issue was resolved by trifecta yesterday (by Steve) directly after submitting a ticket a week or so back, they replied to me by email and resent the TRT file that contained the correct tune..
The photo above was not photoshopped, it was the screenshot I had sent to BNR.
Anyways, tune installed and I am happy with the results..
The steps to getting it resolved were the hard part.
The photo above was not photoshopped, it was the screenshot I had sent to BNR.
Anyways, tune installed and I am happy with the results..
The steps to getting it resolved were the hard part.
Last edited:
laborsmith
New member
Very good. I guess this comes under the heading: Life Happens.
The product is good; the effort to make it work seems lacking.
Laborsmith
The product is good; the effort to make it work seems lacking.
Laborsmith
SONIC1.4
New member
Agreed
Hulty
Site Supporter
I second that!!