We Want Chevy to Allow GMConnects Access

[laborsmith]

I am starting this thread so any member who has used or in the future would like to use GMConnects to track their order can post in hopes that Chevrolet Customer Service will take note that there is interest in allowing GMConnects access that it has had up until today.

I have already (many moons ago) asked Chevrolet Customer Service to relay my feeling about the Chevy Track My Order service, which is worthless and a waste of bandwidth. I have also communicated that feeling to Chevy both by email and by telephone.

Of course people who order can always do what I have done in the past, which is to contact the salesperson regularly, sometimes daily, to get updates. I did it so often pre-GMConnects that John Weber at Buff Whelan would see me, look up the info and call my salesperson before she had a chance to call him to check.

ANYHOO, if you are interested, were at one time and think it should continue, or think you may sometime in the future may be interested in GMConnects being given viable access in order to continue, PLEASE POST.

Laborsmith

 

[CoHPhasor]

Customer Service, if you're reading, ^ I AGREE.

It's 2012, there's no reason I shouldn't be able to have instant electronic feedback os live stats on my build.

Hell, If I bought a MINI Cooper I could geo-track the cargo ship carrying my vehicle, what's the deal with Chevy?
(I thought we, as Americans, did everything bigger and better than everyone else)

 

[J T]

Wait, there's not an app for this?

 

[laborsmith]

Larry of GMConnects (2010 SS RS) posted this on Camaro5:

"I just wanted to chime in and thank everyone for all the great conversations and stories along with pictures when their babies finally made it home.

To clarify the situation as it stands now. Forum is up and running and we will always be there to offer support and report information as we know it. Of course my email is always available, facebook and our twitter remain active.

The status updates on Chevrolet orders is what is affected. The data feed has changed and we await an answer regarding a replacement feed. Unfortunately and unknown to us our provider is no longer responsible for such feed and the new person in charge has yet to respond to our request. The other option for data is lacking the information that takes advantage of the architecture of our system and quite honestly would require a tremendous manual resource which with the numbers of vehicles we track for customers is nearly impossible to manage.

So like you folks we wait....we wait for information and a response. Our IT department is standing by 24/7 to interface with whatever feed we are provided.

As Hylton mentioned we expect to have discussions very soon with GM regarding making the service a permanent and enhanced service.

This was not and I repeat not a situation where we were turned off. It is a result of changes from a department that perhaps did not even know of our service and feed. The great folks at GM that are aware of our service were and are as shocked by this as we are. And they have expressed to me today that their main concern is you....the customer and how to make sure that your purchasing experience is as fun and exciting as it should be and know that GMConnects has been an big part of that.

In the meantime we do suggest that you work with your dealer and customer service. We know its not as easy as checking your email every day but they should be able to provide you with the information that you need to survive the day.

Once again, thanks everyone! And please feel free to post up your experiences and perceptions about GMConnects right here as it will certainly be presented to the right folks as we try to take this small glitch and perhaps even expand the service in the near future.

Larry"

I am hoping things will work out. Although I vow never to order again and should not need this service, those who have read my posts on this subject know how well I have stuck to this vow.

I will add updates as such are available.

Laborsmith

 

[jennie421]

I agree, gmconnects.com is a great group of people. We need their valuable services and I hope they are back online soon. Get with it Chevy and GM, take a note on customer service from these people.

 

[laborsmith]

Several people (not just Sonic) are reporting getting updates from GMConnects beginning this afternoon. I am hoping this is a sign GM and GMConnects have reached an accommodation. Hoping your order get picked tomorrow and you get your update Wednesday.

Laborsmith