2012 recall 14234

[alarmguy48195]

I received a recall postcard for my '12 sonic
I was told it would be an all day repair, so I scheduled the appt a week out and planned to be without my car.
So I dropped my car off at 07:15 today 9/22/16 and not more than 10 minutes after the courtesy shuttle dropped me off, the service center called me and told me I have to come pick up my car. They can't do the work today as there is only 1 transmission tech and he's backed up.
I asked the rep why bother scheduling the appointment for today if they're so backed up?
No apology, just a rude employee who said it was a "miscommunication".
Sorry for the rant, but just a heads up, if you need this recall done make sure that the dealer has the parts and manpower to do the work when scheduled.

 

[Hectic]

I received a recall postcard for my '12 sonic
I was told it would be an all day repair, so I scheduled the appt a week out and planned to be without my car.
So I dropped my car off at 07:15 today 9/22/16 and not more than 10 minutes after the courtesy shuttle dropped me off, the service center called me and told me I have to come pick up my car. They can't do the work today as there is only 1 transmission tech and he's backed up.
I asked the rep why bother scheduling the appointment for today if they're so backed up?
No apology, just a rude employee who said it was a "miscommunication".
Sorry for the rant, but just a heads up, if you need this recall done make sure that the dealer has the parts and manpower to do the work when scheduled.

An appointment is just an appointment to see the advisor. You don't know how backed up the place could be. If they have one guy doing every single transmission job, you have to understand problems happen. Parts aren't available, there is someone else waiting. **** happens in the automotive world.

 

[carsNskis]

Holy shyt... a real world response to a common problem at a Dealership? I'm gonna close my account, I've seen it all now lol

 

[Natesriv]

yeah... if it's a tranny replacement I want a loaner!

 

[nickalltogether]

What was the recall for?

 

[RMinNJ]

GM recalling some 2012 Chevy Sonic over transmission shaft - tribunedigital-chicagotribune

 

[alarmguy48195]

Pretty funny when I call a different dealer, their service rep tells me up front that there is a 2 week wait and she offered my a loaner at no charge. I didn't say anything about the previous dealer.
I understand things come up, but I specially asked the original dealer if they have the parts and how long the repair was expected to take. So they set the expectation that the car would be fixed. This was for a recall, not an ordinary repair.
Had the rep not "assumed" they would bump my repair up the list, and scheduled accordingly like the other dealer, there would have been no problem.

 

[carsNskis]

Pretty funny when I call a different dealer, their service rep tells me up front that there is a 2 week wait and she offered my a loaner at no charge. I didn't say anything about the previous dealer.
I understand things come up, but I specially asked the original dealer if they have the parts and how long the repair was expected to take. So they set the expectation that the car would be fixed. This was for a recall, not an ordinary repair.
Had the rep not "assumed" they would bump my repair up the list, and scheduled accordingly like the other dealer, there would have been no problem.

As a former Dealership Call Center Manager I'll say that they're not all created equal.

I'm glad to hear the second place did the right thing by you. Many GOOD Dealerships suffer from the bad service of others.

Unfortunately Dealership A is how most operate, Dealership B runs the way Chevy expects.