Macehammer
New member
Hey,
My car still showed as "bayed" in the system the day I took delivery.
Keep calling your dealership....
My car still showed as "bayed" in the system the day I took delivery.
Keep calling your dealership....
All Order or Status Change Questions in Here
- Thread starter Sonic-Mike
- Start date
laborsmith
New member
Good idea.
I believe there are two systems tracking the build, one real time which only the dealer who ordered can access and the one Becky uses which is updated en masse overnight.
In addition, once on the railway auto carrier tracking is non-GM. Try this:
To get the railcar# the dealer can call the the GM Dealer Business Center to
log into GM GlobalConnect - go to Order Workbench
go to Manage Inventory
go to Vehicle Order Inquiry
Enter Order #
When the info comes up they can click
on the blue order # and scroll down to
the event history. It will list the railcar#
This might still work: Call CSX (1-877-744-7279) and then pick an option for railcar information (5) and then (3) for locate (TouchTrace automated tracing system). It then connects the call to the CSX Touch Trace. Then say "location". And then it asks for you to speak the railcar letters and then the numbers.
If you get a live operator, hang up. They have their job to do and it is NOT to track your car AND we are crashing their system!
There is a Norfolk & Southern number which works which I remember posting but now I can't find it: if anyone knows it please post.
Laborsmith
I believe there are two systems tracking the build, one real time which only the dealer who ordered can access and the one Becky uses which is updated en masse overnight.
In addition, once on the railway auto carrier tracking is non-GM. Try this:
To get the railcar# the dealer can call the the GM Dealer Business Center to
log into GM GlobalConnect - go to Order Workbench
go to Manage Inventory
go to Vehicle Order Inquiry
Enter Order #
When the info comes up they can click
on the blue order # and scroll down to
the event history. It will list the railcar#
This might still work: Call CSX (1-877-744-7279) and then pick an option for railcar information (5) and then (3) for locate (TouchTrace automated tracing system). It then connects the call to the CSX Touch Trace. Then say "location". And then it asks for you to speak the railcar letters and then the numbers.
If you get a live operator, hang up. They have their job to do and it is NOT to track your car AND we are crashing their system!
There is a Norfolk & Southern number which works which I remember posting but now I can't find it: if anyone knows it please post.
Laborsmith
BeckyD@RodgersChevrolet
New member
All good advice for sergeant 
I still show it bayed, but the system could
very well have not been updated - it happens.
Calling the dealer or having them look up
the order is the best way to get correct
info on your status
I still show it bayed, but the system could
very well have not been updated - it happens.
Calling the dealer or having them look up
the order is the best way to get correct
info on your status
Sergeant Turbo Sonic
New member
thanks for everything guys and gals will do!!!!
Sergeant Turbo Sonic
New member
well called the dealer it got on a train Saturday and was sent on its way so again who knows where its at
Sergeant Turbo Sonic
New member
drove by and through the dealership last night....... and no sonic. but this morning the chevy.com site, the marker moved to "at the dealership"........ so what the f*** is going on? plus on top of it i called the dealer when i got home that night after i drove by and they said, its still a no show
but maybe it came overnight:banana:
but maybe it came overnight:banana:
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BeckyD@RodgersChevrolet
New member
Good Morning Sergeant!! I was having troubles late
last week trying to log into the site I couldn't
get in to update you
Today when I look, the dealer has reported the delivery
and so all I see is the 6000 status-delivered to customer.
What has probably happened, is that the car has been
dispatched by truck to the dealer and just hasn't dropped
it yet. It happens. However, I would expect that it gets
dropped very very soon.
Make sure you update us
last week trying to log into the site
I couldn'tget in to update you
Today when I look, the dealer has reported the delivery
and so all I see is the 6000 status-delivered to customer.
What has probably happened, is that the car has been
dispatched by truck to the dealer and just hasn't dropped
it yet. It happens. However, I would expect that it gets
dropped very very soon.
Make sure you update us
Sergeant Turbo Sonic
New member
i got it 4/3 and it's beautiful and there is no reason chevy needs to make a SS model because the RS is fast enough!:banana:
thank you for everyones help
thank you for everyones help
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Eric Smit
Enforcer
i got it 4/3 and it's beautiful and there is no reason chevy needs to make a SS model because the RS is fast enough!:banana:
thank you for everyones help
wait until you get a tune.
BeckyD@RodgersChevrolet
New member
i got it 4/3 and it's beautiful and there is no reason chevy needs to make a SS model because the RS is fast enough!:banana:
thank you for everyones help
You're welcome Sergeant!! Great looking car -enjoy the ride
Sergeant Turbo Sonic
New member
unfortunately i got a full wrap until 100,000 mi so not until then:blankface:
maybe chevy will make a tune like they did for the 2.0 turbo:banana:
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BeckyD@RodgersChevrolet
New member
Hi all- don't forget to post up your orders and
I'll check to see where they are in the system :banana:
I'll check to see where they are in the system :banana:
Hi Becky
I Just ordered a Black Granite Metallic LTZ Sedan 1.4T 6 Speed Manual.
I was given a GM WORKBENCH document with a preliminary order # QZSKNW.opcorn:
Dealer told me 6-8 weeks, however they did mention that they have seen
ordered cars show up in as little as 4 weeks.
Thanks for keeping me posted!
I Just ordered a Black Granite Metallic LTZ Sedan 1.4T 6 Speed Manual.
I was given a GM WORKBENCH document with a preliminary order # QZSKNW.
opcorn:Dealer told me 6-8 weeks, however they did mention that they have seen
ordered cars show up in as little as 4 weeks.
Thanks for keeping me posted!
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20:17:52Customer:Hi, I ordered a chevy sonic. The dealer gave me a preliminary #. Can you tell me if there is a order number or when production would start?
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Here it is;
Welcome to Chevrolet. Please wait while we find an agent to assist you...
[You are now chatting with James.]
20:16:19James:Hello! Thank you for contacting Chevrolet. My name is James , how may I help you today?
20:17:52Customer:Hi, I ordered a chevy sonic. The dealer gave me a preliminary #. Can you tell me if there is a order number or when production would start?
20:18:58James:Thanks for coming in today. Give me just a moment while I transfer you to our customer assistance center.
20:19:07Customer:thanks...
[You have been transferred to department: Customer Assistance Center]
[You are now chatting with Stephen.]
20:19:39Stephen:
Hello! Thank you for contacting GM customer assistance! My name is Stephen. Please allow me a moment to review your previous conversation.
20:20:16Stephen:So I understand you're trying to find out when your car will start being produced?
20:20:39Customer:hi, I ordered a Chevy Sonic. The dealer gave me a preliminary # QZSKNW. Would you be able to tell me when production will begin?
20:20:47Customer:yes
20:21:29Stephen:Alright, please allow me a moment to look into this for you. Could I get your first and last name and the vehicle type please?
20:22:03Customer:Chevy Sonic Sedan LTZ Black Granite
20:22:29Stephen:Thank you . One moment please
20:22:53Customer:I tried going through GMCONNECTS, but no luck.
20:23:09Customer:Just ordered it Saturday
20:24:48Stephen:Sorry for the wait, I'm acquiring the information right now
20:24:55Customer:thanks....
20:29:24Stephen:I'm currently on hold with an outside department that is looking into this for me, again I apologize for the wait
20:29:48Customer:no problem, take your time Stephen...
20:31:30Stephen:They informed me that the preliminary order has just been accepted so unfortunately they do not have information yet as far as the target production week. I would recommend trying again in about a week or so
20:32:02Customer:Ok, great! Thank you.
20:32:25Stephen:Not a problem! is there anything else I can help you with today?
20:33:02Customer:Not today, thanks again for the info.
20:33:26Stephen:You're very welcome! thank you for contacting GM customer assistance. Have a great day!
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BeckyD@RodgersChevrolet
New member
Currently your order shows 1100 status and still has not
been accepted into GM's system
The last day for submitting unallocated sold orders is
May 10, so there shouldn't be any problem, should be
just a matter of time
been accepted into GM's system
The last day for submitting unallocated sold orders is
May 10, so there shouldn't be any problem, should be
just a matter of time
BeckyD@RodgersChevrolet
New member
UPDATE!!!
3100 status TPW 5/13:banana:
Congrats - as it gets closer to the TPW,
your status will continue to progress -
happy to check it anytime!!
Hi Becky, I actually changed the color to White Diamond Tricoat. Being that it was too late to change the paint color from Black Granite, the dealer submitted a new order for me.
My NEW order # is RBCQMH. Any updates would be greatly appreciated! I am really excited that I was able to order the White Diamond Tricoat! Looking forward to taking delivery!
My NEW order # is RBCQMH. Any updates would be greatly appreciated! I am really excited that I was able to order the White Diamond Tricoat! Looking forward to taking delivery!
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