BringGo Master Thread
- Thread starter Eranthe
- Start date
Chevrolet Customer Care
New member
Eranthe,
Can you pm your first and last name, address, city, state, the last 8-digits of your VIN, contact phone number, current mileage and the involved dealership? I will check into this for you.
Vanessa
GM Customer Service
Chevrolet Customer Care
New member
seanp1,
It seems as though the technology hasn't made it to all of the dealerships just yet. I am waiting on updated information to share with SOF.
Vanessa
GM Customer Service
SonicQueen
New member
The software to update Spark & Sonic MyLink radios was made available to Dealers on February 18, 2013. Bulletin # is PI 0914.
The BringGo app was not released prematurely. The day it was released on iTunes certain service providers blocked the download, not the fault of the app.
The BringGo app was not released prematurely. The day it was released on iTunes certain service providers blocked the download, not the fault of the app.
seanp1
Active member
Thanks for confirming that I'm not talking out of my ass. Looking forward to the updated info when you have it.
BringGO purchase problem
I also got the failed server connection error when trying to purchase. BringGo then sent me to Apple. Apple checked my account and confirmed that the problem is not on Apple's side. I forwarded that email back to BringGO along with some other test I ran and they seem to accept the problem and said they would get back to me. I'm sure they will fix it. It's definitely in their best interest to fix it.
I also got the failed server connection error when trying to purchase. BringGo then sent me to Apple. Apple checked my account and confirmed that the problem is not on Apple's side. I forwarded that email back to BringGO along with some other test I ran and they seem to accept the problem and said they would get back to me. I'm sure they will fix it. It's definitely in their best interest to fix it.
I am still going back and forth with BringGo and Apple. I was hoping I wasn't the only one that was having this same issue.
I'm at the dealer right now waiting for the upgrade. But this morning I went to the Google Playstore from my phone, a Verizon Galaxy S3. The Bringgo app wasn't there. It was last Monday when I looked but didn't download it then because the dealer couldn't do the upgrade then?
Has it been pulled? Still showing up for anybody else on a different phone? There was a minor upgrade to Android on the Verizon S3 this week to 4.1.2. Could that have made Bringgo unavailable? I checked the compatibility list on the Bringgo Site. The S3 is there but with the GSM model number sgh-i747 and not the Verizon model number sch-i535. Any Verizon S3 users successful in getting Bringgo?
Has it been pulled? Still showing up for anybody else on a different phone? There was a minor upgrade to Android on the Verizon S3 this week to 4.1.2. Could that have made Bringgo unavailable? I checked the compatibility list on the Bringgo Site. The S3 is there but with the GSM model number sgh-i747 and not the Verizon model number sch-i535. Any Verizon S3 users successful in getting Bringgo?
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Yes, the direct Google Playstore link from the Bringgo site says none of my devices are compatible. I left a feedback message on the Bringgo site about it.
By the way, still at the dealer. Going on 2 1/2 hours for them to do this. The service manager said he didn't know how long it will take because I'm their guinea pig.
By the way, still at the dealer. Going on 2 1/2 hours for them to do this. The service manager said he didn't know how long it will take because I'm their guinea pig.
An end of day update on this process. I was at my dealer for just short of four hours for this 'simple' software upgrade. Granted, I was their first one ... but c'mon, GM, FOUR HOURS??? I only have kudos for the dealer. I was there with my dog (they're very dog friendly), and people from the dealership brought dog biscuits down to the waiting room and were very apologetic about how this was going.
The service manager was beside himself, though. At about the 3 1/2 hour mark, they had the upgrade installed but couldn't get bluetooth to pair. The service manager called whoever they call at GM, and, after waiting on hold and then starting to talk to someone, they put him on hold and then hung up on him. (That was when he threw his water bottle on the floor.) To his credit, he went and got a district manager on the phone, who somehow connected him to someone who could help. Just shy of the four hour point, they got bluetooth to connect.
They were really trying, but from watching them, this was not a well thought out upgrade. They were really frustrated with it, and apologized a number of times that this shouldn't be taking this long, even if I was the first one to get it.
When I was driving home the service manager called me on my cell to ask if everything was working fine, and said he wanted to give me my next service free because of all the hassle. I thought that was really nice of them. But still, it should never have taken this amount of time.
One word to anyone who goes to their dealer --- ask if they've done this before. If not, expect that your dealer may have the same problems as mine.
And because of the Bringgo "your phone isn't compatible" issue I posted about before, I still don't have Bringgo, which is the reason I went for the upgrade in the first place.
The service manager was beside himself, though. At about the 3 1/2 hour mark, they had the upgrade installed but couldn't get bluetooth to pair. The service manager called whoever they call at GM, and, after waiting on hold and then starting to talk to someone, they put him on hold and then hung up on him. (That was when he threw his water bottle on the floor.) To his credit, he went and got a district manager on the phone, who somehow connected him to someone who could help. Just shy of the four hour point, they got bluetooth to connect.
They were really trying, but from watching them, this was not a well thought out upgrade. They were really frustrated with it, and apologized a number of times that this shouldn't be taking this long, even if I was the first one to get it.
When I was driving home the service manager called me on my cell to ask if everything was working fine, and said he wanted to give me my next service free because of all the hassle. I thought that was really nice of them. But still, it should never have taken this amount of time.
One word to anyone who goes to their dealer --- ask if they've done this before. If not, expect that your dealer may have the same problems as mine.
And because of the Bringgo "your phone isn't compatible" issue I posted about before, I still don't have Bringgo, which is the reason I went for the upgrade in the first place.
could not have put it better
Red_RS
Member
I got my upgrade this morning. My appointment was at 8:00 and a blue LT sedan squeaked in just before me. His upgrade took an hour and 45 minutes. He was their first one. Mine was done about 30-40 minutes later. The service manager told us early on that they could only update one at a time, so once they figured it out it looks like it takes 30 minute or so to go through the process.
Got mine done finally - took on Wednesday afternoon picked up yesterday afternoon. Like I said previously the update bricked my old radio so they swapped it. They said that the new radio did not come flashed but that the update they applied went right through with no problems indicating that the old radios definitely have problems.
Had to call Sirius to move my subscription to the new radio which was a hassle in and of itself but so far everything has been working great. Love BringGo on the MyLink screen and love that I have my XM categories back! (the option to choose a category in XM became disabled 2 weeks after owning the car)
Had to call Sirius to move my subscription to the new radio which was a hassle in and of itself but so far everything has been working great. Love BringGo on the MyLink screen and love that I have my XM categories back! (the option to choose a category in XM became disabled 2 weeks after owning the car)
Blue hedgehog
New member
I just got my car back from the dealer after being there for a week. They said they did PI0914 but I still have no bringgo. The dealer told me go buy a nav unit because 2013 sonics with mylink don't get nav. Has anyone on Long Island had the update done successfully? If so where? I called another dealer they told me call the selling dealer and hung up on me.
jennie421
New member
It is part of the bluetooth issue update. Tell them to read further down it states it below the main issues. My dealer thought the same thing until they read the details. I got mine updated today.
Chevrolet Customer Care
New member
FastEddie,
Great news! Glad to hear everything worked for you with the update on Bringgo and you have your favorite XM stations again. Please contact me if you have any other issues or concerns with your Sonic.
Vanessa
GM Customer Service
sonic24740
Zippy
so I called the dealer today. and they told me i was going to be charged 105.00 to get this update. has anyone else been told this ??
