Went in for my first oil change 1800 miles, paid the extra dollar to do mobil1 right off the bat when i got the car back the oil was about a half inch past the the metal scale all together. Then i look to the side and see a dent from what looks like a tool or tool cart right below the mirror. Its saturday and im now renting a car to go on my vacation. I cant beleive this soo bummed out. Totally killed that new car feeling for me. I hope the dealer will pick the car up while i am gone.
Dealer overfilled oil and dented my car:(
- Thread starter Zspeed36
- Start date
Aldakoopa
New member
They must have just dumped a full 5 quarts in there.
Well, at least they didn't do as bad as a couple of mishaps at local dealerships/shops I recently heard about:
1) A woman had the oil changed in her truck at a local dealership. The man changing the oil drained the old oil, put a new filter on, and forgot to fill it up and the engine seized up before the customer got it home.
2) A man had his Nissan Altima taken in for an oil change. When he got it back, he noticed it was shifting funny and the engine wasn't running right. Turns out, the technician drained the tranny, and dumped oil in so it was overfilled to 12 quarts of oil!
It seems to me that these technicians are in too much of a hurry and forget one of the most important parts; Check the oil level after you're done, just to make sure you've done everything right! This is why I hate commission work.
Even after doing all my oil changes, which I have never made a mistake, but I always double check behind myself just to make sure. Sometimes, after installing the filter and getting ready to put oil in, I even go back under the car and make sure the plug is in tight, and re-check the oil filter before adding the oil. Then, of course, I check the level after I'm done to make sure I put in the right amount.
This is basic stuff, the fact that these "professionals" are not doing it is scary.
Well, at least they didn't do as bad as a couple of mishaps at local dealerships/shops I recently heard about:
1) A woman had the oil changed in her truck at a local dealership. The man changing the oil drained the old oil, put a new filter on, and forgot to fill it up and the engine seized up before the customer got it home.
2) A man had his Nissan Altima taken in for an oil change. When he got it back, he noticed it was shifting funny and the engine wasn't running right. Turns out, the technician drained the tranny, and dumped oil in so it was overfilled to 12 quarts of oil!
It seems to me that these technicians are in too much of a hurry and forget one of the most important parts; Check the oil level after you're done, just to make sure you've done everything right! This is why I hate commission work.
Even after doing all my oil changes, which I have never made a mistake, but I always double check behind myself just to make sure. Sometimes, after installing the filter and getting ready to put oil in, I even go back under the car and make sure the plug is in tight, and re-check the oil filter before adding the oil. Then, of course, I check the level after I'm done to make sure I put in the right amount.
This is basic stuff, the fact that these "professionals" are not doing it is scary.
Aldakoopa
New member
I'm the same, I have a ton of hats but I never wear them. My hats are just "presents" or whatever around the holidays from our parts/paint suppliers, and we used to get a bunch of trucker hats with our shop's name and details on them too, which I have a ton of because my boss always hands me one out of the batch.
SuperFudd
Member
Many decades ago I worked part time at a gas station "pumping gas". Yes, that long ago.
A customer asked me to add oil so I added a quart of motor oil to his auto transmission. I caught it imediatly, excused myself for a moment and told the boss. He was not pleased. He told the customer and changed the tranny fluid for free. I have had better days.
A customer asked me to add oil so I added a quart of motor oil to his auto transmission. I caught it imediatly, excused myself for a moment and told the boss. He was not pleased. He told the customer and changed the tranny fluid for free. I have had better days.
rdss
Junior Member
Here ya go. I would send them/him/her..... a PM.
Chevy Sonic Owners Forum - View Profile: Chevrolet Customer Servic
Chevy Sonic Owners Forum - View Profile: Chevrolet Customer Servic
I go as far as to video my vehicles before taking it into the dealership. Was burned by a Saab dealer once that damaged my new, 2002 9-5 wagon. They said it came into the dealership that way. So, I started putting the car up on the rack and video-ing it from top to bottom, stem to stern right before I took it in. Caught them in a lie on the second occurance when they damaged my exhaust system. I showed the video to the Southeastern Service Rep. and only then would they repair the exhaust. Also had to show the video of a smokey cold-start to get a new turbo at only 12K miles because the dealership couldn't seem to recreate the problem.
It's unfortunate that you have to go to such lengths to be treated fairly, but it seems that no one cares about their jobs, or how they perform them, any more. A bit of time and trouble, but getting the problem resolved (and catching them red-faced) has been worth the effort.
I worked in a repair shop for 10 years... Saw 3 stupid oil-change mistakes. Two involved early 70's Eldorados. The oil pan straddled a cross-member so it had two drain plugs, one which drained about a quart and the other the rest (and if I remember right, they took 6 quarts total). Oil change 'tech' drained only the one, didn't notice only a quart came out, then filled it up and wondered why it smoked and blew oil out the breather. The second time another 'tech' missed the oil pan entirely and drained the differential. Same results after adding new oil. The last one nearly set the owner's wife's car on fire - did an oil change on her 280Z and forgot to put the cap back on. She took it out on the highway and wondered where all the smoke was coming from. Also worked for a while at a tire store that operated out of a gas station. The station's owner kept a heating oil tank full of straight 30-weight oil. Whenever someone came in for an oil change, that's what they got. If they asked for premium 20w-50 oil, they paid for it and got straight 30 weight. And people still ask me why I insist on changing my own oil...
TIEfighter
New member
Customer service is dead in the U.S. banking industry, same goes for the U.S. automotive industry.
Speed, I got to Suburban Chevy/Caddilac in AA.