recall 17130

[MidnightLT]

Recall 17130 Failed

Well this makes me feel better to know that I am not the only one experiencing issues with this recall. Unlike others who have lost steering wheel controls, and or having their presets reset. I have lost my rear vision system after this recall was performed on my car. The recall was supposed to fix a key chime issue which it did not with my car anyway.

 

[minitrucking02]

be careful- its a BCM reflash, they did mine and my backup cam stopped working.
You would have thought the tech would have realized that while he was backing my car out of the dealership lmao.
when I called back to complain they told me it was a common issue when they do it

 

[Chevrolet Customer Care]

Well this makes me feel better to know that I am not the only one experiencing issues with this recall. Unlike others who have lost steering wheel controls, and or having their presets reset. I have lost my rear vision system after this recall was performed on my car. The recall was supposed to fix a key chime issue which it did not with my car anyway.

Hey MidnightLT,

I regret to hear that you are experiencing concerns with your vehicle and apologize for any inconvenience this may have caused. Please send us a private message with your full contact information, VIN, current mileage, and the name of the dealership that you have been working with as we would like to look into this further. Feel free to include any questions that you may have in your message. We are always glad to be of assistance.

Best,
Cecil J.
Chevrolet Customer Care

 

[AdorableKaren]

I lost my Sirius XM connection after the dealership performed the recall. I have always paid for XM radio and after I left the shop it was gone. I called Sirius and had to update my radio id. For some reason after the recall it changed my radio id. If you have an XM subscription just call them and give them your new radio id. It can be found on XM station 0.

 

[MORTIS]

Any Canadians here have any issues after getting this reflash? I callled my dealer and they said they've done numerous Sonics and no issues. I know US and Canadian cars have a number of minor differences so maybe these issues aren't happening here.

It would be fine with me if my car stopped chiming at me, and I wasn't going to bother but along with receiving this notice from GM, I also received a letter about it from my insurance company. Perhaps I'm being paranoid but you know what insurance companies are like; any excuse they can find not to honour a claim if your car is ever stolen.

I'm scheduled on Tuesday to have my AC checked out and they want to do the recall, but I'm a little nervous about it.

 

[Snookie]

I took my car in for a radio issue, and my ac hasnt worked right since.. No idea if its even related... Could just be an electrical issue.. My radio randomly freezes now too.

 

[MidnightClub3]

I have an appt. at 0730 tomorrow. Everything functions fine currently, so if 'anything' acts up after I leave I will know about it and let you guys know how it goes

 

[Chevrolet Customer Care]

I took my car in for a radio issue, and my ac hasnt worked right since.. No idea if its even related... Could just be an electrical issue.. My radio randomly freezes now too.

Hi there Snookie,

Sorry to hear about this! Have you made your dealership aware of this air conditioning and radio concern? If you'd like assistance in setting up an appointment, feel free to send us a private message.

Chelsea D.
Chevrolet Customer Care

 

[Chevrolet Customer Care]

I have an appt. at 0730 tomorrow. Everything functions fine currently, so if 'anything' acts up after I leave I will know about it and let you guys know how it goes

Hello MidnightClub3,

I'm glad to see your dealership will be looking into this for you. Please keep us updated on how your appointment goes tomorrow and let us know if we can be of any additional assistance in the meantime!

Chelsea D.
Chevrolet Customer Care

 

[wrillen]

Hi there wrillen,

I'm sorry to hear about the reset concerns you're experiencing with your Sonic. I recommend reaching out to our Infotainment Customer Support team as they are highly trained and uniquely qualified to address all Infotainment related inquiries. Their number is 855-478-7767 and they're available Monday through Saturday 8 a.m. to 10 p.m. If they are unable to address your concern, please let me know so we can explore other options.

Chelsea D.
Chevrolet Customer Care

So I gave the number a call and they suggested the method of "power cycling" the console with turning on and off the car, locking myself in (keys out) and then restarting the car. This unfortunately did not work on my first couple attempts. After that I have been told to go to my dealership for another flash attempt.

 

[wrillen]

Any Canadians here have any issues after getting this reflash? I callled my dealer and they said they've done numerous Sonics and no issues. I know US and Canadian cars have a number of minor differences so maybe these issues aren't happening here.

It would be fine with me if my car stopped chiming at me, and I wasn't going to bother but along with receiving this notice from GM, I also received a letter about it from my insurance company. Perhaps I'm being paranoid but you know what insurance companies are like; any excuse they can find not to honour a claim if your car is ever stolen.

I'm scheduled on Tuesday to have my AC checked out and they want to do the recall, but I'm a little nervous about it.

Right here! Although my issue seems minor to most (so far ).

 

[Chevrolet Customer Care]

So I gave the number a call and they suggested the method of "power cycling" the console with turning on and off the car, locking myself in (keys out) and then restarting the car. This unfortunately did not work on my first couple attempts. After that I have been told to go to my dealership for another flash attempt.

Hi wrillen!

Thank you for the update and I'm sorry to hear that the power cycling was unable to resolve this concern for you. If you'd like assistance in setting up a dealership appointment, please send me a private message with your full contact information, VIN, mileage, and your preferred dealership.

Chelsea D.
Chevrolet Customer Care

 

[MidnightClub3]

Just reporting back after having this done. Absolutely no issues what so ever. It took 1hr 20 min... But I got a free wash and all radio settings and steering controls are behaving normally. Great service from Lawrence Chevrolet (central Pa).

 

[Chevrolet Customer Care]

Just reporting back after having this done. Absolutely no issues what so ever. It took 1hr 20 min... But I got a free wash and all radio settings and steering controls are behaving normally. Great service from Lawrence Chevrolet (central Pa).

Hi MidnightClub3,

Thank you for the update! We're so happy to hear that your dealership took care of this and provided a great experience for you! Should you have any future questions or concerns, don't hesitate to reach out.

Chelsea D.
Chevrolet Customer Care

 

[MORTIS]

Reporting back here after getting the reflash today.
I tested most things before leaving the dealer and so far found only one issue; when pressing the phone button on the steering wheel to make a call, the MyLink screen displays the message "the devise does not support voice commands", which refers of course to my phone, whereas prior to the reflash it worked fine.

I went back into the dealer and asked that this be noted on my record in case I'm unable to resolve it. The service advisor came out to my car and verified my issue, then tried His phone and it worked. He then told me that a rep from the company that manages the infotainment system are in the dealer every Wednesday and Friday, and asked if I could bring my car in tomorrow so that rep can hopefully resolve it. He said that rep is a wiz with this stuff.

Also, while the service advisor was testing his own phone, which as I said did not have the above mentioned issue, he noticed that the voice prompt from MyLink was so faint that we could barely hear it and was unintelligible. I told him it's been like that since new, but since I knew that it's prompting me for a command I just voice the contact name and the call continues through, so I never concerned myself about that minor detail. He then said that's not the way it should work, that it should clearly vocalize the prompt to the vehicle occupants. So he plans to have that rep look into rectifying both issues.

Do any other folks here notice the prompt to be barely audible when pressing the steering wheel button?

Anyway, I must say the customer service at this dealer (Boyer Chevrolet, Lindsay) is outstanding; the best I've ever experienced in almost 40 years of driving.

I'll report back again after tomorrow.

Right here! Although my issue seems minor to most (so far ).

Well if I have the same issue, I'll probably never notice because I rarely listen to the radio. Hope you get it sorted out though.

 

[MORTIS]

Today's update after GM's infotainment tech-guru checked my issues.

Actually, on my way to the dealer this morning I noticed a more serious 3rd issue along with the two mentioned above. My backup camera no longer worked.
The tech first tried to correct the failed speech recognition when pressing the steering wheel phone-button and eventually determined that my phone, a fairly new BLU, does not have speech recognition, which really surprised me because my last phone from the same cell provider definitely had that feature and worked fine with MyLink. Not such a big deal I suppose since I can just access my contact list on the Mylink screen and make the call.

As for the backup camera, the tech determined that the original reflash done yesterday by the dealer had not been performed correctly or completely. Here's the interesting thing I learned; according to this GM contracted tech, these recall updates are not simply a matter of hooking a computer to your OBD and clicking an 'Update' button. It's actually a number of steps from several menus, including selecting from 3 different MyLink options for the same vehicle year. Then a separate thumb-drive needs to be connected to the vehicle USB port to load additional parameters. This tells me that this new recall update may not have been poorly developed. It might actually be correctly programmed, and everything will work correctly in your vehicle IF the installer knows what he's doing. I watched the tech today while doing the fix to my issues which required him to re-do the recall software, and the various step to the reflash process could easily be done incorrectly or incompletely by your dealer service-tech. I suspect this is the reason why many owners are having issues after the reflash, while most others are fine.

So as of day, all my functions seem to be working.

 

[frymaster]

I bought a 16 nearly two weeks ago, and had to wait at the dealer while they did an update on a recall. Have to assume it was this.

 

[SmoothSonic]

I'm getting some weird problems after this recall update.

#1. I turned my button beep sounds off. But once in a while it switches back to on.
#2. While moving in reverse, the rear camera video starts to play and then it freezes as though it has a memory problem and then continues to function properly.

I never had these problems before the update.

 

[Chevrolet Customer Care]

I'm getting some weird problems after this recall update.

#1. I turned my button beep sounds off. But once in a while it switches back to on.
#2. While moving in reverse, the rear camera video starts to play and then it freezes as though it has a memory problem and then continues to function properly.

I never had these problems before the update.

Hello SmoothSonic,

I'm very sorry to hear you're having trouble since the recall update. Are you planning on bringing this to the attention of your dealership? We can certainly reach out on your behalf and review this in greater detail. If this is of interest, please contact us by private message and verify your exact mileage and name of your dealer.

Kindly,

Jasmine
Chevrolet Customer Care

 

[FiST_Rocky]

WARNING
After I had the key chime safety recall installed on my MyLink, it backdated the BringGo app to version 1.2 - originally is was 1.3. So far, no one seems to know what to do (see my posts about BringGo).

I am bringing it to a different dealer today. Hope this time it can be resolved.