Wet passenger floor after rain?
- Thread starter ShavenYak
- Start date
Kodatech
New member
Water Leak
This morning I went out to my Sonic, and after the rain last night, the passenger floorboard was full of water. Luckily the all weather floor mat caught it all.
I have an appointment on monday. Im hoping it is something simple.
Pretty ****ty for a car with 700 miles on it.
This morning I went out to my Sonic, and after the rain last night, the passenger floorboard was full of water. Luckily the all weather floor mat caught it all.
I have an appointment on monday. Im hoping it is something simple.
Pretty ****ty for a car with 700 miles on it.
Kodatech
New member
There is a whole thread about it here. I think it has happened to quite a few people.
The dealer didn't seem to know about the TSB. However I would expect that considering the car is new, and service advisors don't work on the cars, just write them up.
One thing I will say, is that I am NOT taking the "could not duplicate" as an excuse. I'm an ASE certified master technician and a state inspector. Sometimes you really can't duplicate something, but about 70% of the time, it just means you got a lazy-ass technician working in the shop.
I have also had to exercise my states lemon law about 3 years ago, on another brand of vehicle that will not be mentioned here, So I know how that process works already. Its easier than most people think.
This is NOT a good start for the Sonic. The Colorado I just got rid of though, was pretty trouble free.
Sorry for the rant, I'm pretty pissed.
Eric Smit
Enforcer
well, if they can't fix it and you feel it needs to be made a lemon, go for it. obviously, you have a reason to be upset; you have a flaw with your brand new car. I was only asking if someone remembered the thread because you could have just posted in there. I'll move it.
-Eric Smit
-Eric Smit
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Kodatech
New member
Well, I'm not jumping to any lemon conclusions just yet. We will see how the dealer handles the situation.
I can honestly say that car manufacturers don't really make lemons. Lazy service departments do.
Repeat visits due to incompetent service technicians and service advisors cause the lemon issues. If they take their time and fix the car correctly the first time, I think many of these issues would never arise.
You can't fix a car by loading up the "parts gun" and shooting at it. And you can't make the problem go away by spending six minutes "diagnosing" it, and coming to the conclusion that the customer has nothing better to do with their time than spend it at dealer.
I can honestly say that car manufacturers don't really make lemons. Lazy service departments do.
Repeat visits due to incompetent service technicians and service advisors cause the lemon issues. If they take their time and fix the car correctly the first time, I think many of these issues would never arise.
You can't fix a car by loading up the "parts gun" and shooting at it. And you can't make the problem go away by spending six minutes "diagnosing" it, and coming to the conclusion that the customer has nothing better to do with their time than spend it at dealer.
Kodatech
New member
Well I hope so too. I just had to vent a bit since its not a good thing to wake up to...And it brought back memories from my lemon vehicle.
That was an interesting(if stressful) learning experience by the way. Having been a technician for a long time, I understand the workings of an automobile, but the buyback process taught me a lot about my states laws.
Its a story for another day, but trust me, if you think you have a lemon, ignore the warranty booklet, ignore anything related to "arbitration", and go talk to an experienced attorney. The dealer can NOT help you in the case of a lemon. The dealer doesn't by it back. The manufacturer does.
That was an interesting(if stressful) learning experience by the way. Having been a technician for a long time, I understand the workings of an automobile, but the buyback process taught me a lot about my states laws.
Its a story for another day, but trust me, if you think you have a lemon, ignore the warranty booklet, ignore anything related to "arbitration", and go talk to an experienced attorney. The dealer can NOT help you in the case of a lemon. The dealer doesn't by it back. The manufacturer does.
Foxbox
New member
Mine is at the dealer right now for the same issue.
I didn't have a floor board full of water but my cloth mats were damp after 48 hours of nearly non stop rain. It didn't soak through to the carpet though. I expected them to not be able to recreate the issue and that is what happened.
I gave them a little bit more info of where I thought it was coming from. The side of my dashboard and door card that meet when the door is closed was wet so I mentioned that. The service writer said he was going to relay that info and see if they could recreate it when the tech came in.
I was disappointed by their lack of stocking a recalled item. They were going to replace my sway bar links because they were making noise (recall). However they don't have them in stock and won't receive them until Monday so I have to bring the car back sometime next week.
Oh well, it's a documented issue now and if my floor continually becomes wet I'll just bring it back in.
I didn't have a floor board full of water but my cloth mats were damp after 48 hours of nearly non stop rain. It didn't soak through to the carpet though. I expected them to not be able to recreate the issue and that is what happened.
I gave them a little bit more info of where I thought it was coming from. The side of my dashboard and door card that meet when the door is closed was wet so I mentioned that. The service writer said he was going to relay that info and see if they could recreate it when the tech came in.
I was disappointed by their lack of stocking a recalled item. They were going to replace my sway bar links because they were making noise (recall). However they don't have them in stock and won't receive them until Monday so I have to bring the car back sometime next week.
Oh well, it's a documented issue now and if my floor continually becomes wet I'll just bring it back in.
Maddog2020
Active member
Service Invoice
"Customer states leaking water on pass front floor. Water intrusion through HVAC air inlet. REEAL body to windshield seams per BULLETIN #PI0826. Rewater test. OK"
Fingers Crossed
Make sure you mention this Service Bulletin....Good luck!
Stew
Sedans Rule!
Can someone who's had the fix done post pics of what the dealer did? Mentioned earlier in this thread was one service department building a water dam and foam block, I would be interested in seeing this.
I don't have this issue but if it does happen and it's something I could fix myself in 15 minutes instead of spending hours at a dealer, well that would be just swell!
I don't have this issue but if it does happen and it's something I could fix myself in 15 minutes instead of spending hours at a dealer, well that would be just swell!
Chevrolet Customer Care
New member
Sorry you're having this issue. This would be very irritating to happen on new vehicle. If you're having issues with the repair, please PM us with the information. In the any initial PM, please include your VIN#, name, situation, contact information, name of dealership, and current mileage. I hope this is repaired quickly for you.
Matt,
GM Customer Assistance (Assisting Vanessa)
Kodatech
New member
Update:
Strike One. I took my car in and they said they "could not duplicate the problem", but they performed the TSB. Rain last night, and I still have water on my floorboard this morning.
Going back Monday the 18th for round two.
I'll keep everyone updated....its not looking too good.
Strike One. I took my car in and they said they "could not duplicate the problem", but they performed the TSB. Rain last night, and I still have water on my floorboard this morning.
Going back Monday the 18th for round two.
I'll keep everyone updated....its not looking too good.
Maddog2020
Active member
Bummer, that's bad news! Please do keep us posted.
Gsrdude
New member
My guess TSB was not performed, at least not correctly. Lazy ass car dealers
Kodatech
New member
Your guess is correct. Tonight after work, there was more water in my floorboard. So I did a bit of poking around.
I removed the glovebox door, and accessed the cabin air filter, and it was SOAKING WET.
That tells me that water is still getting in through the fresh air vents in the cowl. They either did nothing at all, and charged GM for a 0.8 hour repair, or they just did it wrong.
Kodatech
New member
Back in the shop again.... they "could not duplicate the concern" even though I drove there last week and showed them the leak...for a second time...and even showed them the dripping wet cabin filter. Now I'm in a rental car. This s@#* is getting old fast. Lazy, young, inexperienced technician.
Gsrdude
New member
Do you have another dealer near you?
Not sure what really needs to be replicated there is a damn TSB out for the issue that will guide the tech to fix the issue.
Idiots
mowcowbell
New member
Guess we will see if I have another passenger floor puddle. Getting several inches of wet, heavy snow here in OKC today and my car is parked outside.
If I have another puddle, I'm switching dealers. The first dealer (the one I bought the car from) completely ignored the fact that I gave them the TSB#. They just hosed the car down for a few minutes, then updated my ticket with 'could not replicate problem'.
I never thought to check my cabin air filter. May need to take it out and check it to see if wet.
** Update ** - went out to my car at lunch, and even though there is several inches of wet snow sitting on the lower half of the windshield, I found no water on the passenger floor mat.
Darin
If I have another puddle, I'm switching dealers. The first dealer (the one I bought the car from) completely ignored the fact that I gave them the TSB#. They just hosed the car down for a few minutes, then updated my ticket with 'could not replicate problem'.
I never thought to check my cabin air filter. May need to take it out and check it to see if wet.
** Update ** - went out to my car at lunch, and even though there is several inches of wet snow sitting on the lower half of the windshield, I found no water on the passenger floor mat.
Darin
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