BringGo Master Thread

[rhorist]

SteveDigg, I think you get the Oscar for "Most Mind Boggling Response from a Chevy Dealer Yet." You may want to call Chevy Infotainment support at 800-222-1020 and go through the menu to get to Mylink owner support. They should be helpful.

Laborsmith, yes it's noticeable that Matt and Vanessa haven't posted anything on here or the Mylink thread in a couple of days.

It's Wednesday morning (Wed night in Seoul, Engis' headquarters) and still no response from Engis/Bringgo to my messages of Friday and Tuesday regarding incompatibility of my phone.

I went into Twitter, and while Chevy service departments may be clueless about the uprgade, their sales people are tweeting out the praises of Bringgo. Go search "Bringgo" on Twitter, and there are a number of dealer posts about Bringgo. I replied to every one with something along the lines of "Get the real scoop from Chevy Sonic owners re: Mylink Bringgo upgrade mess at Sonic Owners Forum http://goo.gl/ReEcB".

I heard back from BringGo support again this morning. I had asked them for a refund of the .99, and even in my email it had the issues and steps I went with with iTunes/Apple. They said they would refund my money after I sent them my google account information.

They don't even know which way is up......

 

[Eranthe]

Just went to my dealer for my BringGo MyLink update today, which was completed in about an hour and a half without any huge problems, thankfully. There are noteworthy changes in the UI to my radio, and it starts up much more quickly when the car is turned on, but that's not for this thread!

I haven't been able to attempt to use the BringGo software with the MyLink in my car yet, because the map downloads in the app keep failing every time the various WiFi networks that I've tried to get it on hiccup. The registration process for the app was also very convoluted, involving getting the app, trying to sign in in the app, having an email mailed to me, going to a webpage to log in, then going back to the app to log in and download the maps.

I have to say, I am shocked at the apparent low quality of the BringGo software. I am unaccustomed to dealing with iPhone apps that work so poorly, and there are obvious grammatical errors in the text displayed in the app! Are the people who wrote BringGo native English speakers? If not, they should probably have hired one to make sure that their app was correct!

 

[sonic24740]

well was at the dealer for almost 3 hours.. but everything went good. mylink was updated. and I played with bringGo for a few minutes and had it on for the way home. works great for me.. Does give voice commands also.. I have a samsung galaxy note 2.. I am happy with it. Will probably buy after free time..

 

[Chevrolet Customer Care]

sonic24740,

Just to clarify, have you already purchased and installed BringGo on your iPhone®, Android or other compatible smartphone? The update to your Mylink at your dealer should be a free quick radio software update according to my resources.

BringGo costs are $0.99 through a 30-day trial which offers most of the features included in the full version. The full app can be purchased and downloaded for $49.99 without map updates or $59.99 with map updates in years 2 and 3 (data plan charges may apply). Because BringGo uses GPS, you must enable Location Services for the app in your phone settings to use it.

If you would like for me to contact your dealership about the charges, I would be glad to. If so, please pm your full name, address, city, state, your contact phone number, and the last 8 digits of your VIN.

Also, check out this link for additional information on BringGo. BringGo App: Navigating Adventure With a Smartphone | Chevrolet

Vanessa
GM Customer Service

 

[Chevrolet Customer Care]

I also tried to schedule an appointment with by dealer but they are uninformed about a bringgo update. I mentioned PI0914 and they told me it is for a Bluetooth issue and that there is no update. I guess I will call customer service about this.

LS6-M22,

I apologize for the confusion but your dealership should have this information. Please ask to speak with your Service Manager at your dealership or contact GM Infotainment at 855-478-7767 to answer questions and concerns about BringGo. Hope you get updated soon.

Vanessa
GM Customer Service

 

[Blue hedgehog]

I have a idea
How about anyone who has had the update done successfully list the dealer name address and phone number. If chevy won't help us. We can help each other. Besides isn't that what a forum is for. I already found a dealer in MD who will do it for me no problem but that's a bit of a hike.

 

[sonic24740]

sonic24740,

Just to clarify, have you already purchased and installed BringGo on your iPhone®, Android or other compatible smartphone? The update to your Mylink at your dealer should be a free quick radio software update according to my resources.

BringGo costs are $0.99 through a 30-day trial which offers most of the features included in the full version. The full app can be purchased and downloaded for $49.99 without map updates or $59.99 with map updates in years 2 and 3 (data plan charges may apply). Because BringGo uses GPS, you must enable Location Services for the app in your phone settings to use it.

If you would like for me to contact your dealership about the charges, I would be glad to. If so, please pm your full name, address, city, state, your contact phone number, and the last 8 digits of your VIN.

Also, check out this link for additional information on BringGo. BringGo App: Navigating Adventure With a Smartphone | Chevrolet

Vanessa
GM Customer Service

I went to another dealer other then the one that wanted to charge me 105.00. And i downloaded it already to my phone It works great.. love it

 

[Chevrolet Customer Care]

SOF,

Please see below information regarding MyLink and Bringgo for your Sonics.

This is an optional update for owner cars that is free of charge. Your dealership service department should be able to answer and complete the software update to your MyLink. Sonics produced prior to February 8th and Sparks produced and shipped from the port prior to February 18th are eligible for the no-charge update.

• Cars produced after these dates were shipped with updated MyLink radios.

Key things to know about the features:
• Siri Eyes-Free voice recognition requires an iPhone 4S or iPhone 5 running iOS 6
• The BringGo navigation app is viewed on the MyLink radio screen when owners purchase and download the app on to their paired, compatible smartphone
- This feature is exclusive to Chevrolet Spark & Sonic
- The BringGo app may be purchased for $49.99 - $59.99. A 30-day trial is $0.99
- Not all smartphones are compatible. We recommend the 30-day trial prior to purchase
- The Android version of the BringGo app is available for purchase on GooglePlay
- The iPhone version of the BringGo app is expected on iTunes by early March.

Please contact GM Infotainment if your are still having concerns in getting this update at 855-478-7767. Thank you.

Vanessa,
GM Customer Service

 

[Eric Smit]

Thanks Vanessa.

 

[Red_RS]

I haven't seen anyone in my area on the forum, but just in case here's my dealer's info. My mylink was successfully updated last week at Ben Mynatt Chevrolet in Concord, NC

Hey Vanessa, I know you pass on complaints to dealers so they can improve. How about passing on a thumbs up? Ben Mynatt has been awesome in every way. The salesman kept me up to date on the status of my order, the finance department got me a great interest rate, the parts department has been friendly and helpful, the service area knew the mylink update was coming soon and easily found it when I told them the bringgo update was out. They have been fabulous, and I told them that. It would be nice for them to hear it from GM.

 

[key1cc]

I down loaded the 99 cent app from the google play store on my droid bionic phone without issue. I used wifi as they suggested and did the whole process on the phone. I did not have to use the computer at all.
It took a little over an hour to down load all the maps i wanted but it depends on how many states you want. ...that part is separate anyway....... my appointment at the
chevy dealer is saturday.

Key1.

 

[rhorist]

I am just curious, has anyone been able to Purchase the Premium Service via the In-App Purchase?

 

[rgdave]

Day 6. No response yet from Bringgo about inability to get Bringgo on a Verizon Samsung Galaxy S3 ('incompatible', so not showing up in Playstore.) 2 messages left for them - last Friday and again Tuesday.

 

[rodslinger]

Day 6. No response yet from Bringgo about inability to get Bringgo on a Verizon Samsung Galaxy S3 ('incompatible', so not showing up in Playstore.) 2 messages left for them - last Friday and again Tuesday.

Are you rooted by chance?

 

[sonic24740]

I am just curious, has anyone been able to Purchase the Premium Service via the In-App Purchase?

I was waiting till my free time is up.

 

[key1cc]

Does the premium service give you additional features? Or just convert the service from temporary to permanent?
Key1

 

[rhorist]

Does the premium service give you additional features? Or just convert the service from temporary to permanent?
Key1

It is supposed to give live Traffic updates.

 

[rgdave]

rodslinger, no I'm not rooted. I've always been too scared to root, but I'm sure there are step by step instructions and handholding over at androidforums. I know if I was rooted I could use that phone spoofer to make my phone identify it as another phone. I really shouldn't have to root my phone to do this. But if Bringgo comes back and says I'm SOL. maybe I'll reconsider.

 

[Macehammer]

Anyone on Central PA, call Sutliff Chevrolet and schedule an appointment for the Mylink update. Maybe get an oil change too, spent a few $.

That's where I had my update done. It worked, took a few hours, but it was done.

We have been handling this the wrong way.

Instead of bitching about the crappy service at certain dealers, lets start posting the dealers who WILL do the update. This will push more business to the GOOD dealers.

The rest can go to hell.

 

[FastEddie]

Hondru in Elizabethtown also did it for free although they initially wanted to charge me. They've been super cool (bought the car there) and explained why they needed to charge. I showed the website and youtube site where Chevy says get the update free and they accepted that.