BringGo Master Thread

[Chevrolet Customer Care]

What issue? I didn't say anything about an issue. My post was positive so far. Your response suggest you did not even read it.....like it's an automated computer response or something...

Key1

I apologize for the confusion key1cc. Keep us posted on your progress with the dealer and feel free to email me directly at tricia_marie@gmexpert.com as well if you need additional assistance. Thank you.

Tricia, Chevrolet Customer Service (Assisting Vanessa).

 

[Chevrolet Customer Care]

rgdave,
I do believe that we contacted you today as well via private message, but you can contact me via email as well at tricia_marie@gmexpert.com and I would be happy to look into this further. Thanks again.

Tricia, Chevrolet Customer Service (Assisting Vanessa).

 

[rgdave]

Tricia, I just saw it. Thanks.
Also, finally got a response from Bringgo this morning. A canned "Dear Sir/Madam" response basically saying:

"We will review the list of supported phones periodically to ensure that the app supports the widest range of phones possible. It is not possible to support certain phones due to limitations with the hardware itself or the interfaces used.

The list may change in the future as new devices have been tested and approved for compatibility. We do need to test each phone device for compatibility to ensure that the app works as intended."

 

[rodslinger]

Also, finally got a response from Bringgo this morning. A canned "Dear Sir/Madam" response...."

I received the same response this morning also. I had forgotten I even contacted them as it was back on March 1st. A very efficient two weeks later. They did add some information though on the HTC devices. Per their email:

"There is a known issue with the Bluetooth interface on the HTC phones. During compatibility tests the HTC phones failed the tests, so we cannot guarantee that the app will function as intended...."

To be honest when my phone had the stock firmware I did noticed some crackling audio and connection issues with my car. But since I've rooted and upgraded the radio software I've had no issues.

 

[Chevrolet Customer Care]

Chevy has been engaging with Chevrolet Dealers, Mobile Service Providers as well as the teams at BringGo’s developer, EnGis to support the soft-launch of BringGo navigation to MyLink equipped Spark and Sonic vehicles.

Chevrolet is working closely with our dealers to help them understand and perform the MyLink service bulletin. Materials and hands on training are rolling out to over 3,100 dealers across the US. Should you have any issues or concerns – please contact the Infotainment Customer Service team directly at 855.478.7767 (US) on Twitter: @GMCustomerSvc or engage with us directly on this forum.

For over a year, Chevrolet Global Development teams have tested and validated BringGo and MyLink. We want our customers to have a great, one of a kind experience – which is why we now have dedicated Customer Service Specialists as well as Dealer resources to support Infotainment. Our Infotainment Customer Service team is able to replicate and trouble shoot issues, help navigate the dealer process as well as forward issues, concerns and ideas on to our engineers, dealers and partners.

Chevrolet is also collaborating with EnGis, BringGo's developer, to resolve app specific issues. If you are experiencing issues with the BringGo app, please contact EnGis directly – support@engistech.com <mailto:support@engistech.com> .

We appreciate you raising issues, concerns and ideas – please keep it coming. Thank you.

Tricia, Chevrolet Customer Service (Assisting Vanessa).

 

[laborsmith]

Over 3100 dealers nationwide, interesting as I understood Chevy has dropped from 6000 pre-Obama to 3000 dealers. Over 100 more dealers than I had thought.

Well, Monday I will put Tricia's post to the test as I have an appointment to do the MyLink/BringGo upgrade.


Laborsmith

 

[rgdave]

I have a question for any Android smartphone users. What phones on which carriers with which Android versions have you been successful in getting Bringgo on? Any Verizon or Sprint Galaxy s3 users? If so, are you still on Android 4.1.1 or did you install the upgrade to 4.1.2?

 

[sonic24740]

I have a question for any Android smartphone users. What phones on which carriers with which Android versions have you been successful in getting Bringgo on? Any Verizon or Sprint Galaxy s3 users? If so, are you still on Android 4.1.1 or did you install the upgrade to 4.1.2?

I am on sprint samsung galaxy Note 2 android 4.1.2

 

[bkmitchy600]

Sprint Galaxy S2 version 4.0.4. Not sure if I want to even try upgrading the phone considering the hassle that others are having with compatibility issues.

 

[key1cc]

Over 3100 dealers nationwide, interesting as I understood Chevy has dropped from 6000 pre-Obama to 3000 dealers. Over 100 more dealers than I had thought.

Well, Monday I will put Tricia's post to the test as I have an appointment to do the MyLink/BringGo upgrade.


Laborsmith

I too will test the validity of Tricia's post and my appointment is tomorrow (saturday)

Key1

 

[Red_RS]

Laborsmith and key1cc, be sure to give us an update after your appointments. I really hope your dealers are as good as mine.

 

[Bobert]

FYI, BringGo contacted me today and confirmed that they have an issues preventing iPhone in app purchases, at least for USA/Canada. They are working with Apple to correct the issue in the Apple servers but the in app purchase wont work till Apple makes this adjustment.

 

[Hemo2]

BringGo and Verizon Android phones?

I have a question for any Android smartphone users. What phones on which carriers with which Android versions have you been successful in getting Bringgo on? Any Verizon or Sprint Galaxy s3 users? If so, are you still on Android 4.1.1 or did you install the upgrade to 4.1.2?

I've read through this thread with the hopes of getting this same information. I have the BringGo app on the MyLink Radio, so that is ready to go.

However, even though the BringGo website lists Android v2.3 or higher as a requirement, my (old) Motorola Droid 2 which does have v2.3 is not supported. The app doesn't show up in the Play Store. I had my friend check the Play Store on his LG Lucid phone, but it is not available for this model phone either. It seems the Samsung S III from Verizon is also not supported, even though it is listed as supported on the Chevy/BringGo page.

Like a few others here, I emailed BringGo asking which Verizon Android phones, if any, are actually supported? But instead of an answer, I got the same canned reply with no useful information.

I'm at a point where I might be willing to upgrade my phone, but I need to stay on Verizon and prefer the Android platform. So I'm very interested in which Verizon Android phones are actually supported? Does anyone out there have an Android phone from Verizon that works? (non-rooted please.)

 

[rgdave]

Bringgo has a list of compatible phones for North America at http://www.bringgo.com/_file/NAM.pdf. Their website says "The vast majority of Android devices running O.S. 2.3 or later." Their "vast majority list" includes 16 Android phones, including those big sellers, the Samsung Rugby Smart (ever heard of that one?), the Kyocera Echo and the Motorola Cliq 2. They list 3 iPhones as well, but it seems like they can't make it work for iPhone users to purchase Bringgo, so it's useless there.

The only Galaxy S3 on the list is the GSM version, so no Sprint or Verizon. Kind of amazing that this big Chevy p.r. push doesn't work on most of the best selling smartphones in the U.S. (No HTC One line or Galaxy Notes, either.) The list is a joke. Of the 16 Android phones on the list, 13 were released back in 2011. Only 3 are newer, and one of those, the Galaxy S3, doesn't work in its Verizon (and likely also Sprint) version.

So it looks like Bringgo hasn't been doing squat to test compatibility and update that list, even though in their canned email to me they wrote "We will review the list of supported phones periodically to ensure that the app supports the widest range of phones possible."

Given that really outdated list, don't hold your breath that any of us with newer phones not on that list will be getting Bringgo anytime soon. Chevy should change its marketing to "Hey, if you have an old smartphone that you're thinking of trading, don't. Give it new life, buy an $18,000 Sonic and you'll see it do tricks you never thought it could do." Or maybe they should go on eBay and buy up all of those "end of life" phones and give one free with every Sonic or Spark purchase.

Somebody at Chevy sure dropped the ball on this one. Engis is looking like a company that's really just a few programmers in an office in Seoul that are in way over their heads.

 

[sonic24740]

Bringgo has a list of compatible phones for North America at http://www.bringgo.com/_file/NAM.pdf. Their website says "The vast majority of Android devices running O.S. 2.3 or later." Their "vast majority list" includes 16 Android phones, including those big sellers, the Samsung Rugby Smart (ever heard of that one?), the Kyocera Echo and the Motorola Cliq 2 . They list 3 iPhones as well, but it seems like they can't make it work for iPhone users to purchase Bringgo, so it's useless there.

The only Galaxy S3 on the list is the GSM version, so no Spring or Verizon. Kind of amazing that this big Chevy p.r. push doesn't work on most of the best selling smartphones in the U.S. (No Galaxy Note II either.) The list is a joke. Of the 16 Android phones on the list, 13 were released back in 2011. Only 3 are newer, and one of those, the Galaxy S3, doesn't work in its Verizon (and likely Sprint) version.

So it looks like Bringgo hasn't been doing squat to test compatibility and update that list, even though in their canned email to me they wrote "We will review the list of supported phones periodically to ensure that the app supports the widest range of phones possible. It is not possible to support certain phones due to limitations with the hardware itself or the interfaces used."

Given that really outdated list, don't hold your breath that any of us with newer phones not on that list will be getting Bringgo anytime soon. Chevy should maybe change its marketing to "Hey, if you have an old smartphone that you're thinking of trading, don't. Give it new life, buy an $18,000 Sonic and you'll see it do tricks you never thought it could do."

Somebody at Chevy sure dropped the ball on this one. Maybe they should go on eBay and buy up all of those "end of life" phones and give one free with every Sonic or Spark purchase.

Engis is looking like a company that's really just a few programmers in an office in Seoul that's in way over their heads.

I have the galaxy note 2. It works perfectly for me. I have used it just about everytime i drive just to figure it all out.. Its Great for me..

 

[rgdave]

Interesting. The Note 2 isn't on their list.

 

[sonic24740]

Interesting. The Note 2 isn't on their list.

yea i know but works great so its all good for me anyway at least

 

[Hemo2]

I have to admit it's frustrating to see such a limited number of Android phones supported, with even less of those from Verizon, causing the entire BringGo system to be unusable for me at this time.

I do have a question for iPhone users though. It's my understanding that the iPhone connects via a cable to the USB port and the Android phones connect via Bluetooth for use with BringGo. But does the iPhone charge while connected via the cable and using BringGo?

 

[fieldhouse]

Yes. The iPhone will charge while plugged into the USB port but as soon as you plug it in, Bluetooth audio streaming is disabled so you go from having dozens of streaming music apps to choose from down to the couple that GM has added to MyLink.

I still don't get why USB is required for the iPhone. I have a hard time believing its a Bluetooth compatibility issue...the iPhone displays audio track info and cover art via Bluetooth streaming but Android devices don't display any track info. That would lead me to believe the iPhone is MORE compliant with BT standards and should easily be able to function over BT.

 

[key1cc]

I have a motorola droid version 4.0.4. I was able to successfully download the app from the play store on the phone without issue. My mylink radio update is scheduled for early afternoon today. I will post the outcome as I am likely the first for this dealer since they had no idea what I was talking about until I sent them the bulletin number. I'm not getting a warm and fuzzy feeling about this.....but we will see. Navigation capability is one of the reasons I selected this car.
Key1