All Order or Status Change Questions in Here
- Thread starter Sonic-Mike
- Start date
BeckyD@RodgersChevrolet
New member
Sounds good Becky..
It would be nice if we hear something tomorrow.opcorn:
Order# RBCQMH
Still no VIN LTZ ICE - but there's always
tomorrow!!
Sounds good Becky..
It would be nice if we hear something tomorrow.
Order# RBCQMH
Sounds like something odd has happened.
You might try this. When you go the Chevy's order tracker site and enter your order number it looks up your info and provides about zero useful information.
But then you can hit the chat now button to go to online GM people.
Note there are three layers of service of this online chat.
A) marketing. These folks are here to help with general questions and they have no access to information. Once connected to chat, ask if you can be transferred to customer service.
B) customer service. These folks have no more info but they know how to get it.... If you get the right person. Make sure to ask if they wouldn't mind calling the Order Center to help inquire about a delivery date for your order number.
C) once your customer service chatter is online with the order center, you can get much better answers and this is where you want to ask... I see my car doesn't have a vin but production may or may not have started, what's the background on this?
Its the order center people who have very detailed info, for instance they are able to tell me exactly where my car is in its shipping process-- it was unloaded from railcar this morning at 9:30am and waiting for trailer transport to dealer.
Actually, I have been through all of the layers you mentioned.
Yesterday, after a GM rep returned my call, I was at my wits end. The representative on the phone congratulated me for ordering a Buick Regal! "WHAT"? When I corrected her, she continued on by saying my Sonic is being built at the Fairfax, Kansas plant. Are you kidding me? We all know they are produced at the Lake Orion MI plant. Based on this conversation, I was convinced that I needed to call GM corporate to express my concerns. After briefly explaining my situation and requesting to speak with someone of higher authority, I was transferred to the executive offices. The person I spoke to was very apologetic and helpful. I expressed my concerns for the inconsistent feedback that I have been receiving. Turned out that the last letter of an order number that was in my file was wrong, so I actually had two order numbers in my file. The wrong order# was for a Chevy Malibu that was ordered in a different state. CRAZY! It is evident that this was one of the reasons why I was receiving inconsistent responses. The individual in the executive offices deleted the incorrect order# from my file and called a contact person in the Orion plant directly to see what the status of my car was. (By the way, the order# I have been posting is correct) She informed me that it is definitely on the assembly line; however, she was unable to obtain a VIN# just yet. She even gave me her direct line and extension! Compared to the 80's, it is a different GM for sure!opcorn:
Yesterday, after a GM rep returned my call, I was at my wits end. The representative on the phone congratulated me for ordering a Buick Regal! "WHAT"? When I corrected her, she continued on by saying my Sonic is being built at the Fairfax, Kansas plant. Are you kidding me? We all know they are produced at the Lake Orion MI plant. Based on this conversation, I was convinced that I needed to call GM corporate to express my concerns. After briefly explaining my situation and requesting to speak with someone of higher authority, I was transferred to the executive offices. The person I spoke to was very apologetic and helpful. I expressed my concerns for the inconsistent feedback that I have been receiving. Turned out that the last letter of an order number that was in my file was wrong, so I actually had two order numbers in my file. The wrong order# was for a Chevy Malibu that was ordered in a different state. CRAZY! It is evident that this was one of the reasons why I was receiving inconsistent responses. The individual in the executive offices deleted the incorrect order# from my file and called a contact person in the Orion plant directly to see what the status of my car was. (By the way, the order# I have been posting is correct) She informed me that it is definitely on the assembly line; however, she was unable to obtain a VIN# just yet. She even gave me her direct line and extension! Compared to the 80's, it is a different GM for sure!
opcorn:
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I have some good news! The representative I just spoke with said,
"The vehicle is still in production, but close to being finished. There is no estimated time of completion or delivery right now. The VIN # is 1G1JF5SB2D4238583."
I am hopeful that this is correct...If it is...Yahooooo!!!!
Becky, if there is a way you could confirm that the VIN# they provided is correct, it would be greatly appreciated!
Thank you.....
"The vehicle is still in production, but close to being finished. There is no estimated time of completion or delivery right now. The VIN # is 1G1JF5SB2D4238583."
I am hopeful that this is correct...If it is...Yahooooo!!!!
Becky, if there is a way you could confirm that the VIN# they provided is correct, it would be greatly appreciated!
Thank you.....
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BeckyD@RodgersChevrolet
New member
laborsmith
New member
Where is your dealer located?
And how has the roller coaster ride been so far?
Laborsmith
And how has the roller coaster ride been so far?
Laborsmith
laborsmith
New member
Looks like your baby will need to travel by train, which is not good because the rail autocars sometimes get stuck at a railyard. If it goes by train, it will be at the Ottawa Street Rail Yard in Toledo, OH where it will remain until it heads toward New Jersey. Figure two days at Lake Orion plus two or more days at Toledo, then once at the rail yard near your dealer, at least two days before being transported by truck to your dealer.
But if it goes by truck car hauler then it should get to your dealer without the delays. As far as I can tell, 600 miles from Lake Orion is the maximum, but one Sonic traveled by truck to a dealer 630 miles from the plant. If w/in a few hundred miles, always by truck, and if w/in 600 miles often by truck but not always.
Laborsmith
But if it goes by truck car hauler then it should get to your dealer without the delays. As far as I can tell, 600 miles from Lake Orion is the maximum, but one Sonic traveled by truck to a dealer 630 miles from the plant. If w/in a few hundred miles, always by truck, and if w/in 600 miles often by truck but not always.
Laborsmith
I got the call
Earlier this evening the Chevy dealer called to say they have received the car. During our brief discussion, I made them aware of the fog light installation before I take delivery. I hope they are able to get the lights on no later than Thursday.
I have waited this long so what's another few days. Who knows, I may be able to take the day off later this week to finish the transaction instead of Saturday.
Earlier this evening the Chevy dealer called to say they have received the car. During our brief discussion, I made them aware of the fog light installation before I take delivery. I hope they are able to get the lights on no later than Thursday.
I have waited this long so what's another few days. Who knows, I may be able to take the day off later this week to finish the transaction instead of Saturday.
Chevrolet Customer Care
New member
Congrats!
Great to read! Please post pictures when you get it. We are excited for you. :banana:
Jackie
Chevrolet Customer Care
Great to read! Please post pictures when you get it. We are excited for you. :banana:
Jackie
Chevrolet Customer Care
Earlier this evening the Chevy dealer called to say they have received the car. During our brief discussion, I made them aware of the fog light installation before I take delivery. I hope they are able to get the lights on no later than Thursday.
I have waited this long so what's another few days. Who knows, I may be able to take the day off later this week to finish the transaction instead of Saturday.
Poncho, what is this fog light situation? I am ignorant on it. My deal err called and said the car will arrive with 72 hours.
According to the Chevy Sonic build sheet, the LT does not come from the factory with fog lights. All fog lights for LS and LT are dealer installed options.
I supplied my own OEM GM Sonic lights for installation at a considerable savings. I considered the install myself but it is a pretty lengthy job which requires the removal of the front facia/bumper; disconnection of the airbag sensor connector; an interior switch removal/exchange; wiring; a code to be entered into memory.
I got the day off and I will be at the dealer on Thursday!
I supplied my own OEM GM Sonic lights for installation at a considerable savings. I considered the install myself but it is a pretty lengthy job which requires the removal of the front facia/bumper; disconnection of the airbag sensor connector; an interior switch removal/exchange; wiring; a code to be entered into memory.
I got the day off and I will be at the dealer on Thursday!
